Customer Success Engineer

Akamas; Milano; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading technology company is seeking a Customer Success Engineer in Milan. This role involves driving customer onboarding, providing training, and acting as a technical advisor. Candidates should have over 4 years of experience in customer-facing roles, strong knowledge of cloud-native architectures, and excellent communication skills. The company offers a competitive salary, a welfare package, and a flexible remote-first work culture, with occasional in-office activities during onboarding.

Servizi

Competitive salary

Company welfare package (€600)

Flexible working environment

Sustainable office practices

Competenze

• 4+ years of experience in customer-facing roles.
• Strong knowledge of enterprise architectures, cloud-native and Kubernetes.
• Fluent in English.

Mansioni

• Drive customers’ onboarding and adoption of solutions.
• Conduct workshops and training sessions for customers.
• Manage and resolve customer support requests.
• Collect feedback and contribute to product improvement.

Conoscenze

Customer Success Engineering

Cloud-native architectures

Kubernetes

Scripting/automation (Bash, Python)

Communication skills

Strumenti

Dynatrace

Datadog

Grafana

AWS

Google Cloud

Descrizione del lavoro

We’re redefining cloud and Kubernetes resource optimization with AI. Join us!

Akamas is a software platform that reshapes IT resource optimization through AI, automation, and the domain expertise we’ve developed by working with some of the most demanding enterprise customers worldwide, achieving unprecedented levels of performance, efficiency, and cost savings.

About the role

We are looking for a Customer Success Engineer with strong technical expertise in cloud-native architectures to work closely with our enterprise customers and help them maximize the value of Akamas solutions.

You will combine technical expertise with business insight, driving customers’ adoption of our platform, optimizing their processes, and identifying growth opportunities.

Akamas is a remote-first company, giving you the flexibility to work from wherever you perform best. At the same time, we believe that some moments are best shared in person, that’s why we encourage presence in our Milan office during onboarding and for specific business needs or team collaborations.

What you will do

• Drive customers’ onboarding, ensuring smooth deployment and adoption.
• Deliver workshops, product training, and continuous enablement sessions to help customer teams use Akamas effectively.
• Provide best practices and integration strategies.
• Define customer objectives, monitor progress, and report results (e.g. quarterly business reviews).
• Manage and resolve support requests and technical escalations, ensuring customer issues are addressed promptly and efficiently.
• Lead and execute solution adoption projects, ensuring smooth adoption and value delivery.
• Build strong relationships with customer engineering and development teams, acting as a trusted technical advisor.
• Collect customer feedback and work closely with the product team to contribute to the continuous improvement of Akamas solutions.
• Share optimization best practices and success stories, both internally and at global conferences, helping to spread the impact of Akamas across the community.

What we’re looking for

• 4+ years of experience in technical customer-facing roles (Customer Success Engineer, Solution Engineer, Technical Account Manager, or similar).
• Strong knowledge of enterprise architectures, cloud native, and Kubernetes ones.
• Familiarity with observability solutions (such as Dynatrace, Datadog, Grafana, …).
• Strong scripting / automation skills (Bash, Python).
• Demonstrated business acumen and the ability to identify opportunities for customer growth.
• Excellent communication and presentation skills, able to engage with both technical and business stakeholders.
• Fluent in English.

Nice to have

• Background in performance engineering.
• Experience in tuning complex IT Stacks (based on Java, Node.js, Go,…).
• Proficiency in major cloud platforms (AWS, Google,etc.).
• Experience contributing to open-source projects or active involvement in OSS communities.

Why Akamas

Join our team and make a real impact : At Akamas, we’re looking for dynamic people who want to grow fast and make a difference in their field from the start.

Competitive salary & company welfare : Your hard work deserves recognition! Enjoy a competitive salary that reflects your skills and dedication. As a part of our team, you’ll also receive a company welfare package of €600, useful for fuel, bills, wellness, and well-being!

Sustainability matters : We care about people and the planet : in the office you’ll find fresh fruit from Cortilia and a commitment to local, sustainable choices.

Tech your way : Mac or Windows? Up to you. We’ll set you up with the tools that make you feel at home and help you do your best work.