Customer Service Representative

Randstad Italia; Rimini; In loco; EUR 28.000 - 34.000; Tempo pieno

Descrizione del lavoro

A multinational medical device company is seeking a Customer Service Representative to manage customer satisfaction through proactive order management. The role involves outbound customer calls, order processing, and collaboration with the sales team. A university degree, proficiency in Microsoft Office, strong communication skills, and a good level of English are required. This is a full-time position based in Pomezia, Italy with a salary range of €28,000 - €34,000.

Competenze

• University degree or equivalent required.
• Proficient in Microsoft Office Suite including Word, PowerPoint, and Excel.
• Knowledge of SAP is a plus.
• Good level of English is essential.
• Excellent written and verbal communication skills are necessary.
• Interpersonal and team skills must be strong.
• Adaptability to new systems and procedures is required.

Mansioni

• Accountable for outbound calls to assigned customers for alternative products.
• Manage replacement offers and order processing per guidelines.
• Track all customer interactions, recording on the system.
• Summarize and analyze data, reporting results.
• Collaborate with sales force to communicate interaction results.

Conoscenze

Proficient computer skills

Good level of English

Excellent written and verbal communication skills

Interpersonal and teamwork skills

Formazione

University degree or equivalent

Strumenti

Microsoft Office Suite

SAP

Descrizione del lavoro

For a multinational company specialized in developing and manufacturing medical devices and surgical products we are looking for a

CUSTOMER SERVICE REPRESENTATIVE

The resource will be responsible for maintaining high level of customers’ satisfaction through the proactive management of back orders for impacted products / customer.

We offer : a full time fixed term contract until the end of March 2026.

Work area : Pratica di Mare (Pomezia)

Range RAL : 28.000€ - 34.000€

Responsibilities

• be accountable for outbound calls to the assigned customers in order to offer alternative products in substitution;
• manage the replacement offer and the order processing, following guidelines and procedures;
• track and report all the interactions with the customers recording on the dedicated system all the orders, changes, cancellations, delivery dates, application of products, and pricing;
• responsible for summarizing and analyzing data and reporting of results;
• collaborate with the sales force communicating with a scheduled timing results of all interactions with customers.

Requirements

• University degree or equivalent;
• proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel);
• knowledge of SAP will is a plus;
• good level of English;
• excellent written and verbal communication skills;
• interpersonal and teamwork skills;
• ability to adapt to new systems and procedures.

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