Customer Expansion Team Leader

MioDottore; Roma; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading healthcare technology company in Rome is seeking a Customer Expansion Manager to drive their growth strategy. Your role will involve leading a team focused on upselling and optimizing customer retention efforts. The ideal candidate will have 3-5 years of experience in sales, a proven ability to coach teams, and familiarity with CRM tools like Hubspot or Salesforce. We offer a performance-based compensation plan, smartworking policy, and the chance to make a significant impact in a rapidly growing firm.

Servizi

Total compensation aligned with experience

Uncapped commission plan

Welfare for you and your family

Ticket restaurants

Smartworking policy 50%

Key role in a fast-growing company

Competenze

• 3-5 years of experience in sales or customer expansion roles.
• Ability to lead teams effectively.
• Experience in SaaS or tech environments.
• Familiarity with KPIs and analytical metrics.
• Professional knowledge of English language.

Mansioni

• Lead and motivate a team of Customer Expansion Specialists.
• Define upsell strategy and optimize processes to minimize churn.
• Promote consultative sales and help doctors understand value.
• Analyze portfolio data to identify growth opportunities.
• Work closely with various teams for effective campaigns.
• Monitor KPIs and ensure accurate forecasting.

Conoscenze

Sales

Team Leadership

Analytical Skills

Customer Management

CRM Familiarity

Strumenti

Hubspot

Salesforce

Descrizione del lavoro

MioDottore, part of Docplanner Group, in a mission to “helping people live longer, healthier lives”, is the world's largest healthcare platform, serving patients and healthcare ecosystems in 13 countries across Europe and LATAM. We develop digital Apps and software solutions for doctors, clinics, hospitals, and patients to streamline the healthcare process. Key features include free doctor reviews, instant online appointment booking, and a network of nearly 2 million healthcare professionals serving over 260,000 customers globally.

Backed by leading VCs like Goldman Sachs, One Peak Partners, Point Nine, and Target Global, MioDottore counts more than 500 people and has been growing organically since 2015, reaching roughly 9.6M unique patient visits and 3M bookings every month. Today it is positioned as the Italian and Global healtech operating system.

Job Description

The Role

Reporting directly to our COO, you will be the core of our expansion strategy. You won't just be a manager, but a strategic coach tasked with maximizing the customer lifecycle and value.

Key Responsibilities

• Leading and motivating a team of Customer Expansion Specialists, ensuring high performance and a quality commercial approach
• Defining the Upsell strategy across various client segments, optimizing processes and minimizing the churn rate
• Promoting a consultative sales model, helping doctors understand the value of the proposed solutions and how they can impact their business
• Analyzing portfolio data, identifying growth opportunities and areas for improvement
• Working closely with Marketing, Customer Success, and Product to create effective campaigns, initiatives, and materials
• Monitoring weekly and monthly KPIs, ensuring accurate forecasting

Qualifications

• 3–5 years of experience in sales / customer expansion roles (upselling, inside sales, account management)
• Ability to lead teams and improve performance through coaching, processes, and analysis
• Experience in SaaS, digital, or tech environments
• Analytical skills and familiarity with KPIs, metrics, and CRM (Hubspot / Salesforce)
• Professional knowledge of English language

Nice to Have

• 1–2 years of experience managing goal-oriented teams focused on business objectives
• Experience selling marketing products (e.g., Google Ads)
• Interest in the healthcare sector

Additional Information

What we offer

• 💶 Total compensation aligned with your experience
• 📈 Uncapped commission plan
• 🧑 Welfare for you and your family
• 🍝 Ticket restaurants
• 🏠 Smartworking policy 50%, based in Rome
• 🚀 Key role in a fast-growing, high-impact company

Selection process

• Phone/video screening with HR
• Interview with Customer Expansion Team Leader
• Interview with COO
• Interview with CEO

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