Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Velenosi&Meredith; Cagliari; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

An international digital services company is seeking a Content Moderator / Customer Service Agent fluent in Italian and with strong English skills. In this role based in Portugal, you will review and moderate user content, handle inquiries, and enforce safety guidelines. The company offers relocation assistance, training, and a multicultural team environment. This is a full-time position with rotational shifts, providing a clear path for career growth.

Servizi

Relocation assistance

Paid training

Career growth opportunities

Modern office facilities

Competenze

• Fluent in Italian (C2/native) and English (B2+).
• EU Passport required.
• Experience in customer service is a plus.

Mansioni

• Review and moderate user-generated content in line with platform policies.
• Handle user inquiries via chat, email, or internal tools.
• Escalate violations or complex cases according to internal protocols.
• Protect online communities by enforcing safety guidelines.
• Maintain accurate logs of interactions and moderation actions.

Conoscenze

Fluent Italian

Strong English skills

Empathy

Professionalism

Descrizione del lavoro

We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

Location: Lisbon or Porto, Portugal (On-site)
EU Passport required
️ Languages: Italian (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts across weekdays and weekends
️ Relocation support provided if you're moving from abroad

What Youll Be Doing:

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer:

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!

Contacts: [e-mail]