Client Service & Operations Assistant Manager

N2S Italia Ltd.; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading luxury travel company in Italy seeks a Client Service & Operations Assistant Manager. The role involves managing client care and quality control, maintaining supplier information, and supporting high-level executives. Ideal candidates have a background in luxury travel, are detail-oriented, and possess excellent communication skills. This position allows for remote work and requires fluency in Italian and English. Apply by sending your CV to the provided emails.

Servizi

Flexible working hours

Remote working options

Travel industry benefits

Competenze

• Minimum 2 years experience in the luxury travel industry or customer care.
• Professional Italian & English speaking and writing skills.
• Ability to work under pressure efficiently during high season.

Mansioni

• Welcome clients and provide assistance throughout their stay.
• Stay in contact with VIP clients and provide travel updates.
• Ensure all client requests are actioned promptly.

Conoscenze

Detail-oriented

Communication skills

Great IT skills

Pro-active behavior

Descrizione del lavoro

Position Job Title

Client Service & Operations Assistant Manager

Start Date

Flexible but ideally from January/February

Employer

N2S Italia Ltd

Contract Type

Full-Time

Salary & Bonus

To be discussed, depending on experience

Annual Leave Entitlement

20 Working Days (Plus Bank Holidays)

Probation Period

3 months

Working Place

Working from home / remote

Working Days

1st April to 31st October - Monday to Friday + Weekend on call

1st to 31st March: 5 days/week

1st November to 28th February: 3 days/week

Responsibilities

Customer Care and Travel Quality Management (April to October)

• Welcoming clients on arrival day and being available for any assistance throughout their stay.
• Staying in constant contact with VIP clients, providing daily updates and essential travel information.
• Ensuring all client requests whilst on the ground get actioned in a timely manner, checking with suppliers for changes’ availability and arranging seamless coordination.
• Rapid problem solving when inconvenience occur on the ground.
• Ensuring all ground suppliers, villa managers, and hotels are well informed about clients’ specific details, such as dietary requirements and special occasions.
• Going the extra mile by adding thoughtful touches like welcome cards, birthday surprises, and additional amenities to enhance their experience.
• Reconfirming all services in itineraries previously arranged and booked by Travel Designers via the company software.
• Coordinating with all ground teams to ensure smooth execution of complex or tricky client services.
• Ensuring clients’ extras are invoiced and paid, as well as agent commissions are always updated on the system.

Admin, Account Management, and Product (November to March)

• Uploading, maintaining and updating supplier information (Services, Experiences and Villas) and their prices in the back office and company software.
• Booking folders closure liaising with CFO.
• Producing reporting.
• Liaising with Copywriter for the creation of any new tour description.
• Assistance with developing travel guides.

Other Tasks

• Support the CEO, COO, CFO and Quality Manager with daily tasks if required.

Requirements

• Minimum 2 years experience in luxury travel industry and/or having any strong customer care service role.
• Professional Italian & English speaking and writing.
• The candidate must be extremely detail-oriented, being able to work under pressure and efficiently during high season, good with ground logistics, pro-active and with criteria for good taste.
• Great IT skills and comfortable with technology.
• Great communication skills.
• London or Italy based: in London full-time employment contract, in Italy as full-time freelancer (due to the current law).

Apply

Please send your cover letter and CV to [e-mail] copying-in [e-mail].