Business Banking Regulatory Expert

ING Bank N.V.; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading financial institution in Milan seeks a Business Banking Regulatory Expert to manage KYC requirements and enhance customer journeys. The role demands strong skills in communication, problem solving, and digital onboarding. Candidates should possess a degree in Economics or related fields, with over 3 years of experience in financial services. This permanent position offers an opportunity to work in a dynamic Agile team environment.

Competenze

• 3+ years of experience in banking or financial services.
• Experience leading product development from zero to first release.
• Outstanding written and oral communication skills.

Mansioni

• Work in Agile teams.
• Deliver requirements and support test scenario definitions.
• Assess onboarding performance and regulatory trends.

Conoscenze

Communication skills

Problem solving

Data-driven approach

Detail orientation

Digital onboarding expertise

KYC legislation knowledge

Usability principles

Team collaboration

Formazione

Master’s or bachelor’s degree in Economics, Management, or similar

Descrizione del lavoro

Overview

The Business Banking Regulatory Expert, working as Customer Journey Expert in Agile organization, has end-to-end responsibility for the requirements definition, management, harmonization and phasing out of KYC impacts, both in onboarding and in customer in life, for Self-Employed, Micro-enterprise and SME, focusing on distinctive customer experience and effective risk management.

The position requires excellent communication skills, problem solving and data driven approach, an orientation to detail and process, ability to work and maintain composure under tight deadlines, expertise in digital onboarding and KYC legislation, as well as knowledge about usability / user experience principles and best practices. This position also demands ability to work collaboratively in multi-functional teams and cross-teams.

Responsibilities

• Working in Agile teams
• Contributes actively to all events of the sprints by asking, answering and challenging.
• Deliver requirements, identifying impacted areas and processes and ultimately support in the definition of test scenarios in order to improve STP ratio.
• Continually assess the performance of the business customer onboarding, cross-selling, regulatory landscape, external trends, best group practices and competitor benchmark, to ensure a journey as effective as possible within the regulatory context.
• Create the requirements and business cases to support future implementations.
• Help the Functional team to analyze and define business process flows in order to draft functional documents based on analysis and collected requirements.
• Collaborate for product lifecycle management, including STP performance management.

Competencies

• Master’s or bachelor’s degree, postgraduate or equivalent background in Economics, Management, Engineering and similar is desirable.
• 3+ years of working experience in banking or financial services.
• A remarkable knowledge of Onboarding / KYC, especially for Self-Employed, Micro-enterprise and SME, is needed, including benchmark and competitors’ overview.
• Solid experience of working autonomously in a dynamic and collaborative environment, identifying new potential business opportunities and improvements
• Experience leading product development from zero to first release and beyond
• Outstanding written and oral communication skills, together with ability to produce clear and concise presentations and interact directly with top management or senior colleagues

Soft Skills

• Customer focus with an eye for great UX / UI
• Problem solving attitude
• KYC knowledge
• Professional expertise / market focus
• Fluent in English
• Initiative
• Teamwork

Duration

• Permanent

Location

• Milan