Assistant Night Manager - Four Seasons Hotel Firenze

Jobbit; Monza; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Florence is seeking an Assistant Night Manager to oversee the Front Desk operations during overnight shifts. The successful candidate will ensure high levels of hospitality, manage guest check-ins and check-outs, and provide support to hotel staff. Candidates must have at least 2 years of experience in a Front Desk role, preferably within a luxury environment. Excellent communication skills and proficiency in Italian and English are essential. This full-time position offers a career with global potential.

Servizi

Free work clothes with dry cleaning available

Quality meals at Employee restaurant

Employee discounts

Access to Wellbeing program

Training and Career Development opportunities

Competenze

• At least 2 years of experience in Front Desk, preferably in a luxury hotel environment.
• Previous experience as a Night Assistant Manager is a plus.
• Ability to adapt to constant change and work effectively under pressure.
• Reading, writing and oral proficiency in Italian and English; a third language is a plus.

Mansioni

• Manage the activities at the Front Desk during the overnight shift.
• Complete Daily Reports and successfully conduct the night audit.
• Resolve customer complaints and handle guest interactions professionally.
• Check guests in and out efficiently and in accordance with hotel standards.
• Follow up on financial and credit procedures.

Conoscenze

Excellent personal presentation

Strong communication skills

Problem-solving skills

Attention to detail

Organizational skills

Proficiency in Italian and English

Formazione

High school education or equivalent

Strumenti

Opera PMS

Descrizione del lavoro

Assistant Night Manager - Four Seasons Hotel Firenze

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About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location

An urban retreat steeped in historic beauty. Stroll the city's biggest private garden, a tranquil haven of statues, fountains and centuries‑old trees, or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin‑starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

About The Role

At Four Seasons Hotel Firenze, we are looking for a Night Assistant Manager who will act as point contact during the overnight shift, taking great care of our guests and staff. A hands‑on empathetic approach, a diligence in both safety and care, and a measured eye for detail with a reaching understanding of Hotel operations will be essential in the success of this candidate.

What You Will Do

• Manage the activities at the Front Desk during the overnight shift. Ensure communications and follow‑up with day shift on any problems, guest requests or special requirements.
• Complete the Daily Reports for all Front of House Departments, and successfully complete the night audit.
• Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Interaction with guest will be in person and by phone.
• Review late arrivals, next day early arrivals and departures to plan for the next day’s activities to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Assure that all financial and credit procedures are followed. When taking a shift at the desk, follow up on credit problems. Review all paid‑outs, rebates, Petty Cash disbursements and Direct Billings. Check cashiers' work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Check guests in and out in an efficient and friendly manner, using guest name whenever possible, and according to Four Seasons standards.
• Utilize a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and review room allocations for arriving guests.
• Coordinate front of house departments with night briefing.
• Assist customers in all inquiries in connection with hotel services, in‑house events, reservation calls.
• Take action in all matters related to the safety, security of hotel guests and employees.
• Support with any other tasks within the division and/or any tasks assigned by the management team.

What You Bring

• High school education or equivalent experience.
• Must have at least 2 years’ experience in Front Desk preferably in a luxury hotel environment. Previous experience in the same role would be a plus.
• Must possess excellent personal presentation and interpersonal skills, an outgoing personality and a can‑do approach to any request.
• Must have strong communication skills, ability to adapt to constant change within the Hotel and work effectively under pressure.
• Good problem‑solving skills, strong attention to details and organizational skills are required.
• Proficiency in using Opera PMS is required.
• Reading, writing and oral proficiency in the Italian and English language. A third language is a plus.
• Travel required: None.

What YOU can expect

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life‑long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.

The benefits offered by Four Seasons Hotel Firenze include

• Free work clothes with dry cleaning available
• Quality meals at our Employee restaurant
• Employee discounts in our Four Seasons outlets and other suppliers in town
• Access to the Wellbeing hotel program
• Excellent Training and Career Development opportunities
• Opportunities to build a successful career with global potential

Schedule & Hours

This position is based at the Four Seasons Hotel Firenze and the contract is full time. You must possess the legal right to work in Italy at the time of application.