Assistant Guest Experience Manager — Elevate Service & Growth

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A prominent hotel chain in Milano seeks an Assistant Guest Experience Manager to enhance customer satisfaction. This role supports the Head of Department in implementing standards and delivering personalized guest experiences. Candidates should have at least 2 years of hospitality experience, a degree in a related field, and be fluent in Italian and English. The position offers a nurturing environment for growth and the chance to work in a globally recognized brand.

Servizi

Flexible compensation

Exclusive discounts on products and services

Competenze

• Fluent in Italian and English; a third language is a plus.
• At least 2 years of experience in the hospitality industry, preferably in customer-facing roles.
• Knowledge of hotel operations and brand strategy.

Mansioni

• Support the Head of Department in implementing standards and procedures.
• Deliver a personalised guest experience and manage incidents.
• Use Customer Experience tools to analyze feedback and improve plans.

Conoscenze

Fluent in Italian

Fluent in English

Strong communication skills

Organisational skills

Analytical skills

Problem-solving skills

Proactive service-oriented attitude

Team player with leadership potential

Formazione

Degree in Tourism, Hospitality, Marketing or similar

Strumenti

Customer Experience tools

Descrizione del lavoro

A prominent hotel chain in Milano seeks an Assistant Guest Experience Manager to enhance customer satisfaction. This role supports the Head of Department in implementing standards and delivering personalized guest experiences. Candidates should have at least 2 years of hospitality experience, a degree in a related field, and be fluent in Italian and English. The position offers a nurturing environment for growth and the chance to work in a globally recognized brand.