Application Engineer in Surface Treatment, Cleaners & Lubricants

Henkel; Caleppio; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading adhesive technology company in Lombardy is seeking an experienced professional to provide product recommendations and technical training to customers. You'll consult clients, conduct technical visits, and enhance their adhesive-related processes. The ideal candidate has a degree in Materials Science or Chemistry and strong communication skills, with fluent English as a requirement. Willingness to travel is needed for this dynamic role.

Competenze

• Degree in Materials Science or Chemistry is required.
• Fluent English is a must.
• Willingness to travel is necessary.

Mansioni

• Responsible for product recommendations and technical training.
• Consult customers and perform technical visits.
• Report quality issues and customer claims.

Conoscenze

Communication skills

Decision-making

Problem-solving

Influencing skills

Analytical skills

Fluent English

Formazione

Degree in Materials Science, Chemistry, or related fields

Descrizione del lavoro

Overview

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants, and functional coatings. With our trusted brands, cutting-edge technologies, and disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture, and find a place where you belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE

• Responsible for product recommendations, customized product applications, new product demonstrations, and troubleshooting for customers
• Consult customers on solutions generating value for their use cases and perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool
• Work with application equipment to provide solutions to enhance customer adhesive-related processes
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
• Promote internally SBU innovations and best learnings cross accounts
• Report quality issues / customer claims to relevant parts of the organization
• Drive customer experience by optimizing automated customer interactions
• Supervise the laboratory work for samples coming from customers and report technical results to customers
• Responsible for products application / technical training and coaching of field sales forces and customers
• Responsible for directly communicating with sales, marketing, PD, Innovation, members of the field team

YOUR SKILLS

• Degree in Materials Science, Chemistry, or related fields
• Great communication skills to deal with customers and stakeholders
• Decision-making and problem-solving skills
• Influencing and negotiating skills
• Strong analytical skills
• Fluent level of English
• Location not far from Milan is required
• Willingness to travel (min. 20% of the time)

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

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