Application Engineer

Xylem; Verona; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading water technology company in Colognola ai Colli seeks an Application Engineer to provide technical support and collaborate with sales and engineering teams. The ideal candidate should have a Bachelor's degree in Mechatronic or Mechanical Engineering and be fluent in English and Italian. This full-time position offers a hybrid work model and involves significant customer interaction to ensure satisfaction and effective solutions.

Servizi

Company canteen

Company bonus

Competenze

• Good spoken and written English and Italian are mandatory.
• 1 or 2 years of experience in a related field and position is preferred.
• Experience in Customer Service (Technical Support, After Sales, Pre‑Sales) is a plus.

Mansioni

• Provide customers with technical support for product selection.
• Work with Sales to understand customer needs and provide solutions.
• Collaborate with various teams to define technical solutions.
• Assist Sales Assistants with customer product issues.

Conoscenze

Technical support

Problem solving

Customer orientation

Conflict management

Communication skills

Formazione

Bachelor’s degree in Mechatronic or Mechanical Engineering

Descrizione del lavoro

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary

The Application Engineer gives direct technical support to internal and external customers regarding product/application information, product selection and special quotation. In case of projects related to Building Service, Industrial or Public Utilities applications or involving key customers, the engineer works closely with Sales coordinating the activities of internal departments (Product Management, R&D, Operations) to deliver the requested documentation. This role is critical to ensure customer satisfaction and quick on‑field problem solving.

Responsibilities

• Provide customers with technical support for selection of standard/customized products, showcasing an extensive knowledge of our product portfolio and possible applications.
• Work together with Sales to understand customer needs / applications and provide the best, profitable product solutions (standard or customized).
• Collaborate with Engineering, Purchasing, Marketing, Master Planning and Operations to define the best technical solution for the Customer.
• Quote customized/standard products for single projects or develop offers for tenders.
• Support training department and sales by giving support to customers (customer visit, witness test).
• Assist Sales Assistants to resolve issues about customer product needs.
• Contribute new ideas/suggestions for continuous improvement.
• Provide technical solutions to OEM and large/international key accounts in the EMEA region.
• Support OEM KAMs of Xylem Commercial team (Sales).
• Provide feedback to product management team on highly requested special features.
• Attend exhibitions.
• Visit customers on demand for technical support to commercial team (Sales).
• Work closely with Sales on specific Industrial and/or Public Utilities projects.
• Collaborate in project management.
• Cross‑boundary collaboration.
• Organize, prioritize and plan tasks.
• Communicate effectively, remain open‑minded and maintain a positive approach.
• Customer orientation.
• Inspire accountability.
• Problem solving.
• Conflict management.

Required Qualifications

• Bachelor’s degree in Mechatronic or Mechanical Engineering.
• Good spoken and written English and Italian are mandatory.
• Other languages spoken and written will be considered a plus.

Preferred Qualifications

• 1 or 2 years of experience in a related field and position.
• Experience in the Customer Service area (Technical Support, After Sales, Pre‑Sales) is a plus.
• Experience in dealing with complex organization and processes (ability to work across boundaries) is a plus.

Contract

Permanent, full‑time – hybrid.

Benefits

Company canteen and company bonus.

Location

Colognola ai Colli, Veneto, Italy

Seniority level

Entry level

Employment type

Full‑time

Job function

Engineering and Information Technology

Industries

Industrial Machinery Manufacturing