Amazon Account Manager - Milan

AMZ Advisers; Milano; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading marketing agency based in Italy seeks a Senior Account Manager for Amazon accounts. The ideal candidate will manage multiple client relationships, lead a team of junior managers, and contribute to strategic planning. This full-time, remote position offers opportunities for career growth in a dynamic environment and includes various perks such as paid vacation and working with an international team.

Servizi

12 days paid vacation and 5 sick days

Day off on your birthday

Short Fridays in August

Winter break (1 week in December)

100% remote work

Competenze

• 2+ years of client account management experience.
• 2+ years of digital marketing or eCommerce experience.
• 1+ year of experience with Amazon Seller and/or Vendor Central.

Mansioni

• Manage a portfolio of Amazon accounts and ensure client retention.
• Lead bi-weekly strategy calls with clients.
• Develop training programs for Junior Account Managers.

Conoscenze

Client relationship management

Active listening

Proactivity

Time management

Analytical thinking

Formazione

BA in Marketing, Business Development, Management, or related studies

Strumenti

G-Suite

Microsoft Office

ClickUp

Slack

Zonguru

Descrizione del lavoro

Overview

AMZ Advisers Amazon Account Manager Job Description

About AMZ Advisers: AMZ Advisers is a digital media marketing agency focused on developing and implementing strategic marketing plans for the global Amazon marketplaces. Our Account Management team is organized into pods, consisting of Senior Account Managers (SAMs), Junior Account Managers (JAMs), and Apprentices and Interns. This structure fosters knowledge sharing, mentorship, and continuous learning.

About the Role:

We are seeking a driven and self-motivated problem solver with exceptionally strong communication skills and the ability to build long-lasting client relationships. You will work in a fast-paced, challenging, and creative environment to sharpen your analytical, communication, and strategic development skills, with opportunities to learn more about online marketing.

The ideal candidate is an independent thinker who can manage multiple Amazon Seller and Vendor Central accounts, as well as a team of Junior Account Managers and Apprentices/Interns. As a Senior Account Manager, you will provide guidance, mentorship, and strategic oversight for other Account Managers in your pod by contributing to the development of training programs and ensuring the success of your pod’s client portfolio. You will manage your own client portfolio, lead your team, and engage in strategic planning.

What You’ll Do

• General Responsibilities
• Maintain a portfolio that will gradually grow to 10 clients and aim to hold a high retention rate.
• Build long-lasting client relationships by clearly and concisely managing expectations.
• Build and track KPIs for all accounts under personal client portfolio management.
• Bi-weekly strategy calls with clients to communicate results and upcoming strategies.
• Proactively brainstorm and implement strategies to grow client accounts on Amazon and manage client expectations.
• Reporting and strategizing account progress and action items.
• Plan and implement or delegate promotional plans and strategies.
• Delegate the resolution of client account issues through troubleshooting and opening cases with Seller Support.
• Work within software platforms such as Zonguru.
• Work with other departments to accomplish overall high-level goals.
• Attend Account Management meetings and/or training sessions on a weekly or bi-weekly basis.
• Participate in daily stand-up meetings to raise problems or blockers for timely resolution and task progression.

Team and Program Structure

• Team Assignment: Assign team members to clients based on skills, expertise, and client portfolios; ensure a balanced mix of experience levels for knowledge sharing.
• Training & Onboarding: Develop a comprehensive training program for Junior Account Managers; focus on industry knowledge, account management best practices, and company-specific processes; mentor and guide junior team members in collaboration with Strategists.
• Integrate Strategists: Conduct client account audits and develop tailored client strategies; collaborate with the team to implement effective strategies.
• Pod Collaboration: Foster regular collaboration within pods through team meetings, brainstorming sessions, and strategy discussions; facilitate communication and document sharing to strengthen teamwork.
• Check-ins & Accountability: Conduct regular check-ins with teams to assess client progress, address issues, and identify new strategies; determine upsell opportunities and encourage proactive problem solving.
• Client Communication & Feedback: Maintain proactive and transparent communication with clients; encourage client feedback to ensure satisfaction and continuous improvement; ensure swift conflict resolution.

How Well We Measure Success

• Retention Rate – percentage of retained clients from month to month.
• Blocker/Conflict Resolution Time – monitor and decrease time to resolve client issues or blockers.
• Client Communication – assess quality and frequency of client interactions for improved satisfaction.
• Strategy Effectiveness – evaluate the success of client strategies considering feedback and performance metrics.
• Pod Follow Ups – ensure Senior AMs conduct regular follow ups to assess client performance.
• Team Member Development – track progress and development of junior team members.

Qualifications

• BA in Marketing, Business Development, Management, or related studies.
• 2+ years of client account management experience.
• 2+ years of digital marketing or eCommerce experience.
• 1+ year of experience with Amazon Seller and/or Vendor Central.
• Ability to build and maintain client relations.
• Active listening and the ability to understand client needs.
• Proactive, go-getter mindset; able to work well in a team and independently.
• Strong ability to think outside the box, willingness to test new ideas, and develop growth strategies.
• Strong time management skills and the ability to multitask.
• Ability and desire to learn new skills.

Technologies We Use:

• G-Suite: Gmail, Google Drive, Google Meets, Google Docs, Sheets, and Slides
• Microsoft: Word, Excel, and PowerPoint
• ClickUp
• LastPass
• Slack
• Zonguru
• Zoom

Direct Reports

Director of Account Management

Perks & Benefits

• 12 Days of paid vacation per year & 5 sick days paid per year
• Day off on your birthday
• Summer Time (short Fridays in August)
• Winter break (1 week in December)
• All positions are 100% remote
• Global Team: working with talent from more than 14 countries around the world.

Structure

Full Time Position
Remote