After Sales Business Manager

Wyser S.r.l. A Socio Unico; Parma; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player in the food and beverage sector is seeking an After Sales Business Manager to enhance customer satisfaction and drive business growth. This role involves proactive communication with clients, conducting audits, and promoting new products. The ideal candidate will possess a technical background and proven experience in customer service management. You will work closely with sales and marketing teams to align strategies and ensure business targets are met. If you are a strategic thinker with strong leadership skills, this opportunity offers a chance to make a significant impact in a dynamic environment.

Competenze

• Experience in customer service management and business development.
• Strong analytical and strategic thinking skills are essential.

Mansioni

• Proactively communicate with customers to resolve issues.
• Conduct customer audits and define maintenance contracts.

Conoscenze

Customer Service Management

Business Development

Analytical Skills

Strategic Thinking

Communication Skills

Negotiation Skills

Leadership

CRM Software Proficiency

Formazione

Diploma in Technical Subject

Bachelor's Degree in Technical Subject

Strumenti

CRM Software

Customer Engagement Tools

Descrizione del lavoro

Our Client

Our client is a leading company specialized in the construction of filling and closing lines and processing plants for the food and beverage industry.

Position: After Sales Business Manager

We are seeking a talented After Sales Business Manager who will report to the Aftermarket Manager. The role is based at the company's headquarters in Parma, with frequent travel and business trips.

Main Responsibilities:

1. Undertake proactive communication with customers to anticipate and resolve issues.
2. Conduct regular customer audits and visits; define maintenance contracts, proactively identifying and addressing potential problems.
3. Engage in preventative maintenance and upgrades.
4. Promote new products or services, providing customers with the necessary information to make informed purchasing decisions.
5. Pursue high levels of customer satisfaction, prevent churn, build stronger relationships, and retain customers.
6. Ensure achievement of business targets (invoicing and margins) for the Aftermarket Division (service, spare parts, retrofits).
7. Identify and pursue new business opportunities to expand the company's client base.
8. Develop partnerships and strategic alliances to enhance service offerings.
9. Collaborate with sales and marketing teams to align customer service initiatives with business growth objectives.

Key Skills & Qualifications:

• Diploma or Bachelor's degree in a technical subject (mechanics, automation, etc.).
• Proven experience in customer service management and business development.
• Strong analytical and strategic thinking skills.
• Excellent communication and negotiation abilities.
• Leadership experience with a track record of driving team performance.
• Proficiency in CRM software and customer engagement tools is a plus.
• Ability to identify trends, customer needs, and market opportunities.

#LI-IC

Wyser is the global brand specializing in the search and selection of managerial and executive profiles, part of Gi Group Holding, Italy's leading multinational employment agency and a major provider of HR services and consulting worldwide. Candidates of all genders (D.lgs. n. 198/2006) are invited to read the privacy policy at: https://it.wyser-search.com/privacy-policy/.

Wyser (Aut. Min. del 15/04/2014 Prot. N: 39/4903)