Warranty & Quality Claims Engineer

Electrum; Jakarta Selatan; On-site; IDR 250.208.000 - 417.015.000; Full time

Job summary

A leading electronics firm in Jakarta Selatan seeks a Quality Assurance Specialist to bridge market feedback with production quality and vendor management. This role involves collecting and analyzing customer complaints, conducting root cause analysis, and coordinating warranty processes. Ideal candidates will have a degree in Mechanical or Electrical Engineering and 3–5 years of relevant experience. Strong analytical skills and proficiency in QC tools and English communication are required, making this a key role in ensuring product reliability and improvement.

Qualifications

• 3–5 years of experience in QA, warranty, or field quality roles in automotive or consumer electronics.
• Proficiency in quality control and root cause analysis.
• Experience with claim tracking processes.

Responsibilities

• Collect and categorize customer claims from Service and QA channels.
• Conduct joint root cause analysis with quality control and vendor teams.
• Maintain and analyze claim databases for failure trends.
• Coordinate logistics for part returns and supplier credit claims.
• Provide feedback on quality issues to process owners.
• Track claim and replacement status from suppliers.
• Support preventive actions by providing insights to R&D.

Skills

Analytical skills

Problem-solving skills

Communication skills (English)

Education

Bachelor’s degree in Mechanical or Electrical Engineering

Tools

Qc 7 Tools

Ms. Office

ERP systems

Job description

A leading electronics firm in Jakarta Selatan seeks a Quality Assurance Specialist to bridge market feedback with production quality and vendor management. This role involves collecting and analyzing customer complaints, conducting root cause analysis, and coordinating warranty processes. Ideal candidates will have a degree in Mechanical or Electrical Engineering and 3–5 years of relevant experience. Strong analytical skills and proficiency in QC tools and English communication are required, making this a key role in ensuring product reliability and improvement.