VP Operations (Healthcare)

Monroe Consulting Group; Indonesia; On-site; IDR 1.671.402.000 - 2.507.104.000; Full time

Job summary

A leading consulting firm is supporting a clinic chain in Indonesia in their search for a VP Operations. This role will lead operations across multiple clinics, focusing on service excellence and strategic growth. The ideal candidate has over 10 years of experience in operations leadership within the healthcare sector, managing extensive multi-site operations. They will ensure superior patient care and operational compliance as the clinics expand nationally.

Qualifications

• 10+ years of progressive experience in operations leadership.
• Experience managing multi-site operations with a large workforce.
• Proven track record in service excellence and operational scaling.

Responsibilities

• Lead overall clinic operations across Java-Bali.
• Translate company vision into operational roadmaps.
• Act as the core bridge between Head Office and all clinics.
• Oversee daily operations ensuring service consistency.
• Support new clinic openings and service expansion.
• Strengthen operational frameworks and SOPs.
• Ensure superior patient care delivery.
• Evaluate service gaps and clinic performance.

Skills

Operations leadership

Multi-site operations management

Service excellence

Experience in fast-growing environments

Job description

Monroe Consulting Group is supporting a well‑established and rapidly growing clinic chain in Indonesia in their search for an experienced VP Operations. This senior leadership role will be responsible for driving operational excellence, business expansion, and long‑term strategic growth across the clinic network. The ideal candidate brings strong expertise in multi‑site operations, service innovation, and business scalability within the healthcare or service‑driven industry.

Key Responsibilities

• Lead overall clinic operations across Java‑Bali, ensuring excellent patient experience and efficient service delivery.
• Translate company vision into operational roadmaps, ensuring fast and effective execution in a rapidly scaling environment.
• Act as the core bridge between Head Office and all clinics, aligning operations with Marketing, Human Capital, L&D, and SCM.
• Oversee daily operations of all clinics, ensuring service consistency, clinical readiness, patient flow efficiency, and operational compliance.
• Support new clinic openings, capacity planning, and service expansion to accelerate national scale.
• Strengthen operational frameworks and SOPs to support rapid growth and complexity.
• Ensure the clinic network consistently delivers superior patient care in line with the brand’s premium service positioning.
• Continuously evaluate service gaps, patient feedback, and clinic performance to elevate service standards.

Requirements

• 10+ years of progressive experience in operations leadership, ideally in clinic chains, healthcare services, hospitals, retail healthcare, or multi‑site service businesses.
• Strong experience managing multi‑site operations with large‑scale workforce (hundreds to 1,000+ staff).
• Proven track record in service excellence, operational scaling, and turning strategy into execution.
• Experience working in fast‑growing, non‑bureaucratic environments.