VP-Head of Home Sales Jakarta Raya

3; Jakarta Selatan; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A telecommunications company is seeking a strategic leader to oversee the Home Sales vertical across FTTH and FWA in Jakarta Selatan. The ideal candidate will have over 15 years of experience in commercial roles, with at least 8-10 years in senior leadership positions. Responsibilities include driving sales execution, managing partner relationships, and improving customer experience. Candidates should possess strong planning and business acumen to succeed in this dynamic environment.

Qualifications

• Minimum 15 years of total experience in commercial or sales roles in telecommunications.
• At least 8-10 years in senior leadership roles managing large-scale home broadband businesses.
• Experience integrating field sales and CX operations into a unified delivery model.

Responsibilities

• Lead end-to-end Home Sales vertical across FTTH & FWA.
• Establish and maintain strong relationships with partners and ISPs.
• Monitor and resolve customer complaints across Home Broadband touchpoints.

Skills

Strategic planning

Business acumen

Executive leadership

Customer experience management

Root-cause analysis

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Master’s degree (plus)

Job description

Strategic Leadership & Governance

• Leadend-to-endHomeSalesverticalacrossFTTH&FWA,reportingtoHeadofCircle.
• Setstrategy,roadmap,andrevenuetargets.
• Overseeregional&branchHBBleads
• Drivepartnerandchannelsalesexecutiontomeetacquisitionandretentiongoals.
• Establishandmaintainstrongrelationshipswithpartners,ISPs,andinfrastructurevendorsforexecutionexcellence.
• Partnershipeffectiveness&costoptimization

Cross-Functional Collaboration

• WorkcloselywithMarketing,Technology,andFinancetoalignstrategiesforsustainableFTTHandFWAgrowth.
• Strategicalignment&cross-unitsynergy

HomeCapabilityBuilding

• Developandimplementprogramstoenhancesalesandtechnicalcapabilityofteams
• Ensurealignmentwithcorporateinitiatives.
• FacilitatecapabilitydevelopmentbothFTTH&FWA
• Coordinateinstallationandinfrastructurereadinesstosupportsalesgrowth
• AlignwithNetwork&Technologyforrolloutpriorities.

CustomerExperience(HomeCX)

• Leadregion-widemonitoring,follow-up,andresolutionofcustomercomplaintsacrossallHomeBroadband(FTTH/FWA)touchpoints.
• Tolookoutgroundlevelcomplainandresolutions,andmanagefieldcompliance&cust.experienceissuesatregion,provideinputstoHQ
• Ownend-to-endcomplaintmanagementfornewsubscribers(withinfirst3months),ensuringfastandaccurateresolutiontostrengthenearly-lifeexperience.
• CustomerExperienceQuality&OperationalGovernance

Required Skills

• Strategicplanning,businessacumen,executiveleadership
• Coaching,learningprogramdesign,cross-functionalcollaboration
• Operationalplanning,processmanagement,stakeholderalignment
• Customerexperiencemanagement,root-causeanalysis,processimprovement

Qualifications

• Bachelor’sdegreeinBusinessAdministration,Marketing,IndustrialEngineering,orrelatedfield.AMaster’sdegreeisaplus.
• Minimum15yearsoftotalexperienceincommercialorsalesroleswithinthetelecommunications,broadband,ordigitalconnectivityindustry.Atleast8–10yearsinseniorleadershiprolesmanaginglarge-scalehomebroadbandorFTTHbusinesses.
• StrongexposuretoFTTH/FWAecosystems,ISPoperations,broadbandservicemodels,ortelecomfixed-linebusiness.
• Experienceintegratingfieldsales,installation,andCXoperationsintoaunifieddeliverymodelishighlydesirable.
• Deepunderstandingoffibernetworkdeploymentandhowcommercialandtechnicalteamsmustintegrate.
• Experiencedinleadingmulti-tierteams(directreportssuchasHeadsofBranchHBB,HomeInstallation,CX,andCapability).
• Demonstratedabilitytoscalenewbusinessverticals,ideallywithFTTHorbroadbandservices.
• Highresilience,adaptability,andaccountabilityfordelivery.
• Strongcommunicationandpresentationskillsforengagingseniorinternalandexternalstakeholders.