TikTok Shop by Tokopedia - Seller Growth, BPO Management Lead - Indonesia

TIKTOK PTE LTD (TIKTOK); Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading technology company in Indonesia seeks a Seller Growth, BPO Management Lead to enhance the performance of SMB sellers. You will manage and optimize BPO operations, develop growth strategies, and lead a team of specialists. Ideal candidates have 5+ years of experience in marketplace operations and strong analytical skills. Excellent English communication and leadership abilities are essential for engaging stakeholders and driving seller initiatives.

Qualifications

• 5+ years of experience in marketplace operations, seller management, or category management.
• 3+ years in a direct team leadership or people management capacity.
• Strong analytical skills with proficiency in data tools.

Responsibilities

• Develop and execute a growth strategy for mid-tail seller portfolio.
• Build, mentor, and lead a team of seller operation specialists.
• Manage and optimize BPO agent service quality.

Skills

Marketplace operations

Seller management

Category management

BPO management

Data analysis

Stakeholder management

Education

Bachelor's degree or above

Tools

Excel

SQL

Data Studio

Job description

TikTok Shop by Tokopedia - Seller Growth, BPO Management Lead - Indonesia

In this team, you will be responsible for driving the growth and performance of SMB mid-tail sellers by managing BPO manpower with the end goal of increasing overall sellers' GMV. Roles & Responsibilities:

• Develop and execute a category-specific growth strategy for the mid-tail seller portfolio on TikTok Shop and Tokopedia, drive seller growth and performance by implementing data‑driven intervention frameworks across the seller lifecycle.
• Build, mentor, and lead a high‑performing team of seller operation specialists and managers.
• Manage and optimize BPO agent service quality to ensure efficient, scalable, and high‑quality seller operations.
• Collaborate with Category, Marketing, Product and Strategy Teams to align seller initiatives with platform campaigns and tools.
• Establish robust monitoring and reporting systems to track portfolio health, team/BPO performance, and ROI.

Qualifications

Minimum Qualifications:

• Education: Bachelor's degree or above.
• Platform & E‑commerce Expertise: 5+ years of experience in marketplace operations, seller management, or category management.
• Category & Commercial Acumen: Proven ability to develop and execute category‑specific growth strategies.
• Deep understanding of the supply landscape, pricing dynamics, and success drivers in at least one key Indonesian e‑commerce vertical.
• BPO/Vendor Management: Demonstrated experience in managing BPOs or external service partners, including performance management, contract negotiation, and operational scaling.
• Leadership Experience: 3+ years in a direct team leadership or people management capacity.
• Communication & Leadership: Excellent stakeholder management skills.
• Ability to influence cross‑functional teams and lead through partnership.
• Language: High‑level communication skills in English speaking to communicate with internal & external stakeholders, with proven ability to engage diverse partners and lead a team.
• Analytical & Data‑Driven: Strong analytical skills with proficiency in data tools (Excel, SQL, Data Studio) to analyze seller performance, drive insights, and measure impact.