Telesales Recovery (Account Management)

Lamudi; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading property technology company in Jakarta Utara is seeking an individual with strong communication skills for an Account Management role. The successful candidate will engage with former customers, addressing their concerns and providing tailored solutions to reactivate accounts. Responsibilities include identifying churn causes, collaborating with various teams, and delivering insights on customer needs. This is an excellent opportunity for those looking to enhance their skills in sales and customer service within a dynamic international team.

Qualifications

• Great communication skills essential for customer engagement.
• Interest in account management and telesales.
• Ability to work collaboratively with teams.

Responsibilities

• Re-engage customers who have churned or become inactive.
• Identify causes of churn and rebuild customer trust.
• Offer tailored solutions to reactivate accounts.
• Collaborate with teams to convert lost opportunities into revenue.
• Provide insights on customer pain points.

Skills

Communication skills

Sales knowledge

Customer service

Job description

Overview

Our mission is to provide any Indonesian the most trustworthy and reliable way to buy a property. We do this by using technology to empower 10,000+ real estate agents and 100's property developers by connecting them to millions of prospective buyers previously beyond their reach.

About the challenge

Do you have great communication skills? Are you interested to learn more about account management & telesales, and develop skills for a successful career in sales, account management or customer service? If yes, roll up your sleeves because we have an interesting position for you!

Responsibilities

• Re-engage and win back customers who have churned, become inactive, or failed to renew their contracts.
• Identify the root causes of churn and rebuild trust with former customers.
• Offer tailored solutions such as revised pricing, packages, or incentives to reactivate accounts.
• Work closely with BD, account management, and product teams to turn lost opportunities into renewed revenue.
• Provide valuable insights on customer pain points to help reduce future churn.

Selection Procedure

The position reports to the Broker Classifieds Manager. During the interview process you will meet him/her, as well as a few business stakeholders and Management Team members.

Application

If you want to become a part of our highly motivated, international team, please click on the 'Apply Now' button to send us your application! We are looking forward to hearing from you!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.