Telemarketing Manager

English 1 Swara Group; Banten; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading educational service provider in Indonesia is searching for a Team Supervisor to lead telemarketing teams. Responsibilities include monitoring performance, developing strategies to enhance results, and providing coaching. Ideal candidates should have at least 1 year of experience in telemarketing, strong communication and negotiation skills, and an adaptable mindset. Those with a background in education or service industries are preferred. The role may require working on a shifting schedule.

Qualifications

• Preferably experienced in telemarketing for a minimum of 1 year, especially in a supervisory role.
• Strong target and result-oriented mindset.
• Excellent communication, persuasion, and negotiation skills.

Responsibilities

• Monitor team performance and address issues.
• Develop strategies to improve team output.
• Provide training and evaluations to team members.
• Prepare performance reports for management.

Skills

Target-oriented mindset

Communication skills

Persuasion skills

Negotiation skills

Adaptability

Job description

Job Description

• Monitor team performance, address issues, and implement performance improvement plans when needed.
• Develop strategies and initiatives to improve team output and results.
• Provide regular coaching, training, and performance evaluations to team members.
• Prepare and present performance and progress reports to management on a regular basis.
• Conduct regular check-ins, 1:1s, and performance reviews.
• Ensure accurate reporting and high-quality results from the team.
• Identify referral opportunities from the provided database.
• Achieve the targets set by the company consistently.

Minimum Qualifications

• Preferably experienced in both inbound and outbound telemarketing for a minimum of 1 years, particularly in a supervisory or managerial role.
• Strong target and result-oriented mindset.
• Excellent communication, persuasion, and negotiation skills.
• Fast learner and highly adaptable to new processes and challenges.
• Willing to work in a shifting schedule.
• Prior experience in the education or service industry is highly preferred.