Technical Service Specialist

Abbott Laboratories; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global healthcare leader is seeking a Technical Service Specialist to provide on-site technical support, ensuring optimal performance and customer satisfaction. Key responsibilities include installing, maintaining, and repairing equipment, as well as training customers on product usage. Candidates should hold an Associate degree in Electromedical Engineering and possess strong troubleshooting and communication skills. This role involves frequent travel to customer locations and offers a diverse opportunity for career growth.

Qualifications

• Associate degree with valid Registration Certificate is required.
• Experience in technical service or field support is preferred.
• Familiarity with medical devices is a plus.

Responsibilities

• Perform installation, maintenance, and repair of equipment at customer sites.
• Diagnose and resolve technical issues efficiently.
• Provide training on product usage and best practices.

Skills

Technical aptitude

Troubleshooting skills

Excellent communication

Customer service abilities

Education

Associate degree in Electromedical Engineering

Job description

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Primary Function / Job Summary

A dedicated and technically skilledTechnical Service Specialistfield-based in customer service team. Responsible for providing on-site technical support, maintenance, and troubleshooting for our products and solutions, ensuring optimal performance and customer satisfaction.

Major Responsibilities

• Perform installation, maintenance, and repair of technical equipment at customer sites.
• Diagnose and resolve technical issues efficiently and professionally.
• Provide training and technical guidance to customers on product usage and best practices.
• Document service activities, including reports, checklists, and feedback.
• Collaborate with internal teams to elevate and resolve complex technical problems.
• Ensure compliance with safety and quality standards during all service activities.

Job Requirements

Basic Qualification (Knowledge, Experience, Education):

• Associate degree in Electromedical Engineering (Electro Medic) with valid Registration Certificate (Surat Tanda Registrasi / STR)
• Previous experience in a technical service or field support role.
• Familiarity with medical devices or healthcare technology is a plus.
• Strong technical aptitude and hands‑on troubleshooting skills.
• Excellent communication and customer service abilities.
• Ability to work independently in the field and manage time effectively.
• Willingness to travel frequently to customer locations.

Competencies

• Teamwork
• Integrity
• Creativity
• Good communication
• Building relationship
• Tangibles
• Customer centricity or customer first

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.