Team Leader – Japanese Customer Expert

Teleperformance; Provinsi Bali; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading global customer service provider in Bali seeks a dynamic Team Leader to guide Japanese-speaking Customer Experts. Responsibilities include mentoring the team, overseeing operations, and analyzing performance. The ideal candidate has 1-2 years of experience in a similar role, strong Japanese communication skills (JLPT N1 or N2), and problem-solving capabilities. This opportunity offers attractive salary and benefits within an international work culture, with career development and growth opportunities.

Benefits

Attractive salary and benefits

Career development and growth opportunities

International and supportive work culture

Qualifications

• 1–2 years of experience as a Team Leader or Supervisor in customer care or call center operations.
• Strong Japanese communication skills (JLPT N1 or N2 level).
• Intermediate proficiency in English.

Responsibilities

• Lead, mentor, and inspire a team of Japanese-speaking customer service agents.
• Oversee daily operations and ensure adherence to SLAs.
• Conduct regular coaching sessions and performance evaluations.
• Analyze team performance data to identify improvement opportunities.

Skills

Leadership

Japanese communication skills (JLPT N1 or N2)

Problem-solving

Coaching

English proficiency

Job description

We are seeking a dynamic and people‑focused Team Leader to guide our team of Japanese‑speaking Customer Experts. If you excel at coaching talent, improving team performance, and delivering outstanding customer experiences for the Japanese market, this is the perfect opportunity for you.

What You Will Do

Lead, mentor, and inspire a team of Japanese-speaking customer service agents to achieve performance, quality, and productivity goals.

Oversee daily operations, ensuring smooth workflow and strict adherence to SLAs.

Conduct regular coaching sessions, feedback discussions, and performance evaluations.

Partner closely with QA, Training, and Operations teams to support onboarding, development, and competency‑building initiatives.

Analyze team performance data to identify improvement opportunities and drive operational excellence.

Handle customer escalations with professionalism and a solution‑oriented mindset.

Foster a positive, collaborative, and high‑performing team culture.

What We’re Looking For

1–2 years of experience as a Team Leader or Supervisor in customer care or call‑center operations.

Strong Japanese communication skills (JLPT N1 or N2 level).

Intermediate proficiency in English.

Proven leadership, coaching, and problem‑solving capabilities.

Ability to thrive in a fast‑paced and shift‑based operational environment when required.

Experience working with Japanese customers or Japan‑related operations is an advantage.

Available to join the team in March 2026.

Willing to relocate to Bali.

What We Offer

Attractive salary and benefits

International and supportive work culture

Career development and growth opportunities

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.