Supervisor - Ocean Import

PT. Expeditors Indonesia; Jakarta Barat; On-site; IDR 833.611.000 - 1.167.056.000; Full time

Job summary

A leading logistics company is seeking an Ocean Import Manager in Jakarta Barat to manage the Ocean Import Department. Responsibilities include ensuring smooth freight operations, compliance with regulations, and providing exceptional customer service. The ideal candidate will have 3–5 years of relevant experience and strong organizational skills. The position offers competitive compensation and opportunities for professional development.

Qualifications

• 3–5 years Ocean Import/Industry experience preferred.
• Ability to work under pressure and adapt to change.
• High attention to detail.
• Process oriented.

Responsibilities

• Manage all aspects of the Ocean Import Department.
• Ensure smooth and timely freight process flow.
• Coordinate and negotiate rates with vendors.
• Promote compliance with company policies.
• Assist sales with pricing and market information.

Skills

Interpersonal skills

Strong organizational skills

Pro‑active attitude

Job description

Expeditors is a global logistics company headquartered in Seattle, Washington, serving international trade through integrated solutions. We seek an Ocean Import Manager to lead our team, ensuring smooth freight movement, compliance, and customer service.

Job Description

Scope of Position

Responsible for managing all aspects of the Ocean Import Department, supporting the team, and delivering exceptional customer service.

Key Responsibilities

People

• Identify and develop a No. 2 team member.
• Allocate workloads and manage peak activity or staff absences.
• Mentor agents and promote training of 52 hours per employee annually.
• Follow-up new hire training and conduct quarterly and annual performance reviews.
• Communicate department goals and expectations to ensure accountability.

Operations

• Ensure smooth and timely freight process flow.
• Prepare documents for international transportation.
• Coordinate and negotiate rates with contracted vendors.
• Ensure accurate billing of clients and vendors.
• Enter data into operating system accurately and promptly.
• Meet compliance and internal/external regulations.
• Identify efficiencies and meet KPI standards.
• Maintain strong vendor and customer relationships.
• Support pricing and RFQ responses.

Customer

• Assist sales with pricing, market information, and new business transitions.
• Conduct retention calls and document customer reviews.
• Engage on OIP pipeline opportunities.

Finance

• Monitor accounts payable and maintain payments within 30 days.
• Follow credit procedures and ensure timely vendor billing.
• Resolve accounting issues and monitor intercompany discrepancies.

Compliance

• Promote compliance with company policies and regulations.
• Educate the team on policies and support compliance training.

Culture

• Promote the 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, Visionary.

Systems

• Implement new system changes and suggest process improvements.
• Promote productivity tools (eDOC, eDOC Lift/Raft, export database, process management).
• Utilize OIP Workboard.

Knowledge

• Understand Expeditors policies and procedures.
• Knowledge of Expeditors products, services and systems.
• Strong market and competition awareness.
• Hazardous Materials certification preferred.

Skills

• Effective interpersonal and communication skills.
• Strong organizational skills and pro‑active attitude.

Behaviors

• Emotional resilience.
• Self‑reflective and open to feedback.
• Initiative and autonomy.
• Integrity and pride as a role model.
• Leadership attitude and experience.

Qualifications

• 3–5 years Ocean Import/Industry experience preferred.
• Ability to work under pressure and adapt to change.
• High attention to detail.
• Process oriented.
• Strong organizational skills.

Additional Information

• Applying does not guarantee an interview.
• Expeditors reserves the right to change this standard at any time.
• Application Closing: Dec. 30th, 2025.