Store Manager (Surabaya)

PT. ADIDAS INDONESIA; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading sportswear company is hiring a Store Manager for its Surabaya location. The ideal candidate will have over 5 years of retail experience, including 2 years in management. Responsibilities include driving profitability, ensuring customer satisfaction, and leading the store team. Candidates must possess strong communication skills in Bahasa Indonesia and English and demonstrate a solid understanding of retail operations.

Qualifications

• Minimum 5-6 years in a customer-focused retail environment with 2 years in Store Management.
• Intermediate tech skills in MS Office required.
• Good command in Bahasa Indonesia and intermediate English proficiency.

Responsibilities

• Owns the store and drives profitability in various market conditions.
• Monitors customer satisfaction for continuous improvement.
• Leads by example in customer service management.
• Ensures compliance with all store policies.

Skills

Store management experience

Numeracy and literacy

Verbal communication skills

Presentation skill

Education

Related University Degree or 3-year Diploma

Tools

MS Office Applications

Job description

Overview

adidas is hiring a Store Manager for one of our stores located in Surabaya.

NOTE: Please only apply if you are currently based in Surabaya or you are open to be placed in Surabaya.

Responsibilities

• Takes ownership of the store and allocates resources and organizes processes to drive profitability in a variety of situations and market conditions
• Has a working knowledge of the store KPI’s and makes commercial decisions based on sound financial judgment
• Tracks store performance data (e.g., best sellers, weekly forward demand, and sales per square foot) and responds with solutions that drive commercial success
• Understands the behavior and patterns of the store’s customer base, draws conclusions from this and makes relevant adaptations to the service offer
• Actively monitors customer satisfaction and feedback systems to drive continuous improvement
• Leads service by example and ensures highly visible and effective customer service management at all times
• Creates a culture where all store activity and assets are vehicles for showcasing and driving Brand equity
• Ensures Brand and product knowledge is transferred into sales skills in all relevant categories
• Manages an appealing, easy-to-shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store
• Ensures store team compliance with all store policies and procedures
• Drives continuous improvement in stockroom processing and replenishment procedures
• Minimizes loss by ensuring all loss prevention procedures are followed
• Provides suggestions and ideas on ways to improve systems and processes
• Supports the recruitment and manages onboarding, training and development of the store team and ensures all HR policies and procedures are adhered to
• Works with the Manager, Retail to identify strong performers with potential for growth
• Creates a high-performance culture in the store by setting clear expectations and targets, analyzing team performance, holding team members accountable, and giving appropriate and prompt feedback, including actively managing poor performance
• Coaches, motivates, and inspires team members to accomplish store goals and maximize their individual performance
• Actively collaborates and shares best practices to drive team performance
• Communicates a desire to learn and seizes all available opportunities to drive personal development and increase performance

Qualifications

• Professional background/ Experience: Functional: Minimum 5-6 years of work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 2 years of Store Management responsibility
• Intermediate numeracy and literacy and advanced verbal communication skills
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail; Exposure: Sports
• Education: Related University Degree or 3-year Diploma
• Technology: Intermediate in MS Office Applications; Word, Excel, PowerPoint; and Outlook
• Language skills: Good command in oral and written Bahasa Indonesia
• Intermediate English in oral and written
• Other: Presentation Skill

About adidas

Inspired by our heritage, we push the boundaries of culture and human performance. Through sport, we have the power to change lives. Headquartered in Herzogenaurach, Germany, we employ more than 59,200 people across the globe.