Staff Universal Banker

HSBC; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global banking institution in Surabaya seeks a Staff Universal Banker to provide excellent customer service and operational support. This role involves introducing bank products, managing complaints, and conducting product promotions. Candidates must be Indonesian citizens, hold a Bachelor's degree, and possess good communication skills. Fresh graduates are welcome. The company fosters a culture of professional development and inclusivity.

Qualifications

• Indonesia Citizen only.
• Fresh graduates are welcome.
• Having experience as Admin Staff would be an advantage.
• Able to work under pressure.

Responsibilities

• Provide excellent service through bank services/products.
• Perform operational duties and support functions.
• Offer product promotions to customers.
• Conduct cross sell to existing customers.
• Provide digital product guidance.
• Implement follow-up on customer-approved products.
• Record and follow up on customer complaints.
• Manage operational risk with customers.

Skills

Good communication skill

Proficiency in English

Computer literate

Education

Bachelor Degree

Job description

Some Careers Shine Brighter Than Others. If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer‑centric propositions and innovative and efficient distribution channels.

Staff Universal Banker

Responsibilities

• To provide excellent service through introducing appropriate bank services / products to customers' queries.
• To perform other operational duties and work as support function.
• Offer a number of product promos and existing products directly to customers.
• Conducting HSBC's cross sell product to existing customers.
• Directs and informs the product digitally and provides technical guidance for accessing the system (digital).
• Implement administrative follow‑up process on products approved by customers.
• Record and follow up any complaints submitted by the customer.
• Managing the operational risk in relation to activities and relationships with customers in accordance with prevailing rules and procedures.

Requirements

• Indonesia Citizen only.
• Bachelor DegreeFresh graduates are welcome.
• Having experience as Admin Staff would be an advantage.
• Good communication skillProficiency in English and Computer Literate.
• Able to work under pressure.

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.