Social Media Content Moderator

Gear Inc; Denpasar; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading outsourcing company in Bali is seeking a Content Moderator to ensure a safe online environment by reviewing user-generated content. The ideal candidate has strong English communication skills and a background in content moderation or BPO work. The role includes benefits like a competitive salary, mental health care service, and opportunities for career development. The position requires willingness to work shifts and handle potentially sensitive content.

Benefits

Attractive basic salary

Allowance (attendance, transportation, overtime, and public holiday)

Mental Health Care service

BPJS Kesehatan

BPJS Ketenagakerjaan

Private Health Insurance

Paid leave

Career path

Qualifications

• Enjoys spending time watching social media feed (is an advantage).
• Capable of withstanding potentially sensitive content.
• Willing to work on weekend and public holiday.

Responsibilities

• Review all user-generated content on your platform, including text chats, images, videos, and comments.
• Assess whether the content adheres to community guidelines and remove any material that violates the standards.
• Manage content safety for short-video products to ensure compliance with legal standards.

Skills

English communication skill (B2 Results)

Content moderation or BPO work experience

Ability to withstand potentially sensitive content

Education

Minimum D3

Job description

Gear Inc is an American owned and operated business process outsourcing company operating in Southeast Asia. Matchbox Mobile - Gear Inc provides industry leading Image Moderation, Social Media Management, IT Consulting, Application Development, Game Development, and Outsourcing Services. We are experts in moderating online user generated content.

For more information, please visit our websites: https://www.gearinc.com/ and https://puremoderation.com/.

Responsibilities

The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.

• Review all user-generated content on your platform, including text chats, images, videos, and comments.
• Assess whether the content adheres to community guidelines, make sound a judgment call, and remove any material that violates the standards.
• Manage content safety for short‑video products to ensure compliance with legal standards.
• Be knowledgeable and possess a deep understanding of the policies and procedures and ensure swift action to identify and remove inappropriate content before it can cause damage.
• Manage and address inappropriate content reports, apply company policy.
• Coordinate with supervisors to deal with content violating community guidelines and update operational standards.
• Perform audit of content received for sharing on social media uploads.
• Review online videos, content, complaints, and legal notices received from end‑customers regarding incorrect decisions taken related to copyright work materials.
• Review and update content on popular social media platforms.
• As per the role: there is the possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self‑management skills are needed to manage unique risks in a fast‑paced environment within the industry.

Benefits

• Attractive basic salary
• Allowance (attendance, transportation, overtime, and public holiday)
• Mental Health Care service (on‑site psychologist and mental health application)
• BPJS Kesehatan
• BPJS Ketenagakerjaan
• Private Health Insurance
• Monthly internal events
• Paid leave
• Career path

Key Skills and Experience

• Enjoys spending time watching social media feed (is an advantage)
• Capable of withstanding potentially sensitive content
• English communication skill (B2 Results) + good verbal communication
• Content moderation or BPO work experience is a plus
• Fresh graduates from all majors are welcome (minimum D3)
• Able to start working immediately
• Willing to work on weekend and public holiday
• Able to work on shifting schedules including night shifts
• Willing to be placed in Denpasar, Bali (Full WFO)

Working Environment

• International, fun, and professional working environment
• Working closely with experienced foreign experts
• Free drinks (coffee, mineral water, etc.)
• Training and career development opportunities
• Sport activities and game room

Working Location: Imam Bonjol No 502, West Denpasar, Bali