SMO Officer (Medan)

PT Waruna Nusa Sentana (MJS Line); Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading maritime company in Medan is seeking a strategic professional to support the development and execution of corporate strategies. You will design KPIs, analyze performance, and ensure alignment across departments. The ideal candidate has a bachelor's degree in Industrial Engineering, at least 3 years of relevant experience, and strong skills in KPI development and data analytics, particularly with tools like Microsoft Excel and SQL. The position offers a negotiable salary based on skills and experience.

Qualifications

• Minimum 3 years of experience in strategy management or performance management.
• Strong knowledge in KPI development and monitoring.
• Fast learner with adaptability to various business processes.

Responsibilities

• Support the development and execution of corporate strategy.
• Design and maintain corporate and departmental KPIs aligned with strategic goals.
• Analyze performance against KPIs and strategic targets.

Skills

KPI development

Data Analytics

Analytical thinking

Communication skills

Microsoft Excel

SQL

Tableau

Education

Bachelor’s degree in Industrial Engineering or Information Systems

Tools

Balanced Scorecard

SOP and business process design

Job description

Support the development, refinement, and execution of the Company’s corporate strategy.

Ensure alignment between corporate strategy, departmental objectives, and operational plans.

Translate strategic objectives into measurable initiatives and performance indicators.

2. Performance Management & KPI

Design, implement, and maintain Corporate and Departmental KPIs aligned with strategic goals.

Monitor, analyze, and report performance against KPIs and strategic targets.

Manage and support the implementation of Balanced Scorecard or other performance management frameworks.

Track and coordinate the execution of strategic and corporate-level initiatives.

Identify risks, issues, and dependencies affecting strategic execution and propose mitigation actions.

Work closely with business managers to ensure timely delivery of strategic programs.

4. Data Analytics & Reporting

Collect, analyze, and interpret operational and strategic data to support decision-making.

Develop dashboards and executive reports for top management and Board-level reviews.

Provide insights and recommendations based on trend analysis and performance gaps.

Support enterprise risk management processes related to strategic and operational risks.

Ensure governance discipline in strategy execution, KPI tracking, and reporting.

Conduct operational control and performance reviews across departments.

6. Business Process & Continuous Improvement

Review business processes to identify inefficiencies and improvement opportunities.

Support process optimization initiatives aligned with strategic priorities.

Promote data-driven decision-making and performance culture across the organization.

7. Change Management & Stakeholder Engagement

Provide analytical and strategic support for organizational changes and transformation initiatives.

Facilitate coordination and communication between corporate strategy and operational teams.

Act as a strategic partner to business units and functional leaders.

Requirements

Bachelor’s degree in Industrial Engineering, Information Systems, or other related disciplines.

Minimum 3 years of experience in a similar role or related functions such as strategy management, performance management, or business analysis.

Strong knowledge and hands‑on experience in KPI development, monitoring, and implementation, Balanced Scorecard, and Data Analytics.

Fast learner with the ability to quickly understand and adapt to business processes across different functions.

Strong analytical thinking with a structured, systematic, and logical approach to problem‑solving.

Strong communication and coordination skills to work effectively across cross‑functional teams.

Advanced proficiency in Microsoft Excel, particularly in dashboard development and data visualization.

Proficiency in SQL and Tableau will be a strong advantage.

Experience in flowchart development, SOP and business process design, and risk & improvement projects is a plus.

Familiarity with business processes in the shipping or maritime industry is a strong advantage.

Salary: Negotiable, commensurate with skills and experience.