Service Desk Engineer (IT Support)

Xapiens Teknologi Indonesia; Tangerang Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology solutions company in Tangerang Selatan is seeking an IT Support Specialist to provide day-to-day support and resolve technical issues. The role requires a Bachelor's degree and familiarity with IT infrastructure, as well as good analytical and communication skills. Responsibilities include installation, configuration of IT systems, and creating technical documentation. Candidates with knowledge of Microsoft products and cloud services are preferred.

Qualifications

• Bachelor's degree in Engineering (Computer/Electrical/Telecommunication) or Computer Science/Information Technology.
• Familiar with IT Infrastructure hardware, software, and networking.
• Good analytical skills and passionate to learn new technology.

Responsibilities

• Provides day-to-day support for IT to end-users.
• Installation and configuration of computer, OS, printers, and applications.
• Analyze and diagnose technical issues and provide fast problem resolution.

Skills

Analytical skills

Communication skills

Interpersonal skills

Education

Bachelor's degree in Engineering or Computer Science

Tools

Microsoft products

Cloud services

Job description

Responsibilities

• Provides day-to-day support for business related IT to end-users
• Installation and configuration of Computer, OS, Printers, and Application
• Analyze and diagnose technical issues and give fast problem resolution
• Troubleshoot and resolve issues related to computer hardware, software, networks, & printers
• Create report and technical documentation for IT environment

Requirements

• Bachelor's degree in Engineering (Computer/Electrical/Telecommunication), Computer Science/ Information Technology
• Familiar with IT Infrastructure hardware, software and networking
• Have good knowledge about Microsoft product and cloud services
• Good analytical skills and passionate to learn new technology
• Good communication & interpersonal skills, English is an advantage