Senior Technical & Training Manager, After-Sales

Ab Electrolux; Jakarta Utara; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global appliance leader is looking for a professional in Jakarta to manage After Sales Service, focusing on technical, quality, and training functions. Responsibilities include supporting field technicians, conducting technical training, and improving service center operations. The ideal candidate has a Bachelor's Degree in Engineering and at least 5 years in customer service in the related industry. This role offers flexible hours, discounts on products, and medical coverage.

Benefits

Flexibility of work hours

Discounts on products and services

Medical & Hospitalization coverage

Qualifications

• At least 5 years of experience in related field.
• Preferably Manager/Assistant Manager specialized in Customer Service.
• Experience in technical support of home appliances.

Responsibilities

• Manage After Sales Service for technical, quality, and training functions.
• Support SO manager with technical solutions and training.
• Conduct technical training and improve service center operations.

Skills

Technical support of home appliances

Training people

Good communication

Target oriented

Flexibility in work

Education

Bachelor's Degree in Engineering (Electrical/Electronic)

Tools

Office and related software

Job description

A global appliance leader is looking for a professional in Jakarta to manage After Sales Service, focusing on technical, quality, and training functions. Responsibilities include supporting field technicians, conducting technical training, and improving service center operations. The ideal candidate has a Bachelor's Degree in Engineering and at least 5 years in customer service in the related industry. This role offers flexible hours, discounts on products, and medical coverage.