Senior Manager Operations

AP Moller - Maersk Group; Bekasi; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global logistics leader in Bekasi is seeking a seasoned operations manager to lead the Customer Experience team. The ideal candidate will have over 10 years of experience in logistics, including 3 years in a senior role. Responsibilities include overseeing operations, implementing strategies, and ensuring customer satisfaction. The role offers a dynamic work environment with opportunities for transformation and improvement.

Qualifications

• Minimum 10 years of progressive experience in 3PL logistics operations.
• At least 3 years in a senior leadership role.
• Fluent in English with experience in business correspondence.

Responsibilities

• Develop and implement operational strategies aligned with company goals.
• Lead transformation initiatives to boost service quality.
• Oversee daily operations including inbound, outbound, and inventory.

Skills

Leadership and team development

Communication skills

Analytical skills

Financial skills

Problem-solving skills

Tools

Logistics systems

Microsoft Office tools

Job description

At Maersk, we are pioneers in logistics, embarking on a bold new direction to become a truly end-to-end logistics service provider. Innovation will play a huge part in getting us there. Joining us at our sites in Bekasi, you will be part of our Customer Experience team, finding new ways to simplify logistics for customers.

What we offer

By joining Maersk, you become part of a global company that moves 20% of global trade every day. We value diversity and see it as a strength in building high-performance teams. Our core values include valuing our employees.

Key responsibilities and accountabilities:

• Develop and implement operational strategies aligned with company goals and client needs.
• Lead transformation and improvement initiatives to boost service quality and scalability.
• Oversee daily operations, including inbound, outbound, inventory, and order fulfillment.
• Ensure efficient use of resources and meet service level agreements.
• Monitor and analyze KPIs to maintain performance and customer satisfaction.
• Manage operational budget and P&L, identifying cost-saving opportunities.
• Build strong client relationships and ensure high service responsiveness.
• Collaborate across departments for smooth operations and projects.
• Ensure compliance with policies, regulations, and safety standards.
• Identify and mitigate operational risks, and support audit readiness.

What we are looking for:

• Minimum 10 years of progressive experience in 3PL logistics operations, with at least 3 years in a senior leadership role.
• Proven experience managing operations for lifestyle sectors or e-commerce is highly preferred.
• Strong leadership and team development skills, with the ability to inspire and guide large teams.
• Excellent communication and stakeholder management abilities.
• Proficient in logistics systems and Microsoft Office tools.
• Strong analytical, financial, and problem-solving skills.
• Deep understanding of logistics trends, customer expectations, and operational best practices.
• Fluent in English; experience in business correspondence is a plus.

Maersk is committed to a diverse and inclusive workplace, embracing different styles of thinking. We are an equal opportunities employer and welcome applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation, please contact us by emailing [e-mail].