Senior Customer Service Agent - Carlcare

PT Transisi Mobile Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service organization in Jakarta Utara seeks a Senior Customer Service Agent to meet daily productivity targets and ensure customer satisfaction. Ideal candidates will have at least a high school diploma, strong English proficiency, and familiarity with CRM systems. This role involves navigating inbound and outbound interactions, achieving CSAT and QA standards, and collaborating effectively within a team. The position offers an opportunity for those looking to elevate their career in a dynamic environment.

Qualifications

• Minimum high school diploma or equivalent; diploma or bachelor’s degree is a plus.
• Proven ability to meet productivity, CSAT, and QA targets.
• Good proficiency in English.
• Familiarity with CRM systems and basic computer applications.

Responsibilities

• Meet daily productivity targets for both inbound and outbound interactions.
• Achieve minimum CSAT and QA standards in accordance with company policies.
• Consistently follow handling procedures, service scripts, and escalation SOPs.
• Ensure accurate, complete, and timely case documentation.
• Work collaboratively with team members and supervisors to achieve service goals.

Skills

Meet productivity targets

Ability to achieve CSAT standards

Good proficiency in English

Education

High school diploma or equivalent

Diploma or bachelor’s degree

Job description

Senior Customer Service Agent - Carlcare

Job Description

• Meet daily productivity targets for both inbound and outbound interactions.
• Achieve minimum CSAT and QA standards in accordance with company policies.
• Consistently follow handling procedures, service scripts, and escalation SOPs.
• Ensure accurate, complete, and timely case documentation.
• Work collaboratively with team members and supervisors to achieve service goals.

Job Requirements

• Minimum high school diploma or equivalent; diploma or bachelor’s degree is a plus.
• Proven ability to meet productivity, CSAT, and QA targets.
• Good proficiency in English.
• Familiarity with CRM systems and basic computer applications.