Sales Officer

Dune Group Indonesia; Denpasar; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading diving and travel company in Bali is seeking a Sales Officer to connect travelers with memorable diving experiences. This role involves managing bookings, responding to inquiries, and ensuring excellent service from start to finish. Ideal candidates have experience in travel or customer service and are fluent in English. Join a passionate team and grow your career in a supportive environment at our beautiful dive center office in Sanur, Bali.

Benefits

Competitive salary based on experience

Career growth opportunities

Work from a beautiful office in Sanur, Bali

Qualifications

• 1 year of experience in travel, diving, hospitality, or customer service.
• Fluent in English; French or another language is a plus.
• Comfortable with digital tools like email and CRM.

Responsibilities

• Respond to client and agent inquiries via email, phone, and web.
• Manage reservations and issue confirmations.
• Ensure excellent customer service from start to finish.
• Coordinate with operational teams for availability and logistics.

Skills

Communication skills

Organizational skills

Customer service

Digital tools proficiency

Job description

Dreaming of a job that combines travel, diving, and making people smile?
At Dune World, we’ve been exploring the ocean for over 25 years connecting divers and travelers to unforgettable adventures across Indonesia, Egypt, Maldives, and beyond.

Now, we’re looking for a Sales Officer in Bali, to join our growing team and bring the Dune experience to divers around the world.

Role Overview

As a Sales Officer, you’ll be the first connection between travelers and their next diving adventure. You’ll handle customer inquiries, manage bookings, and make sure each guest’s journey — from first contact to final dive — runs perfectly. This role is ideal for someone who loves communication, organization, and the ocean.

Key Responsibilities

Respond to client and agent inquiries via email, phone, and web

Provide information about diving trips, destinations, and services

Manage reservations, issue confirmations, and send invoices

Coordinate with operational teams across destinations to manage availability and logistics

Handle changes, cancellations, and special requests

Maintain accurate records in our booking system (CRM)

Ensure excellent customer service from start to finish

Requirements

1 year of experience in travel, diving, hospitality, or customer service

Fresh graduates are encouraged to apply

Fluent in English (French or another language is a plus)

Excellent communication and organizational skills

Comfortable with digital tools (email, CRM, spreadsheets)

Passionate about diving, travel, and creating meaningful guest experiences

Based in or willing to relocate to Bali

What We Offer

Competitive salary based on experience

Join a passionate, international team that shares your love for diving and travel

Work from our dive center office in beautiful Sanur, Bali

Career growth opportunities within a global diving and travel company

Be part of a mission-driven organization that connects people with the ocean