RMC Controller & Mining Technology

Hexagon Mining, Inc.; Balikpapan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A dynamic technology company in Balikpapan, Indonesia, is seeking an RMC Controller to work in their Remote Monitoring Centre. This role focuses on monitoring the Operator Alertness System, classifying safety events, and collaborating within a team. Candidates should have a degree in IT or a related field and possess strong skills in data processing, troubleshooting, and communication. The position involves a 12-hour rotating shift pattern including weekends and will provide necessary training for successful candidates.

Benefits

Training for product portfolio

Diverse and inclusive workplace

Qualifications

• Experience in FMS technology for mining operations preferred.
• Previous service support experience is advantageous.
• Ability to work in a rotating shift pattern.
• Strong work ethic and team environment skills.

Responsibilities

• Classify fatigue and distraction events using OASWeb.
• Understand and apply fatigue indicators during classification.
• Classify safety events according to established protocols.

Skills

Fatigue indicators understanding

Troubleshooting and problem solving

Video monitoring skills

Strong data processing skills

Communication in English

Education

Degree in IT or relevant field

Tools

Microsoft Office Suite

OASWeb application

Job description

The Company:

At Hexagon, we don't just measure the world – we define its future. As the global leader in measurement technologies, we provide the confidence that vital industries rely on to build, navigate, and innovate. From microns to Mars, our solutions drive productivity, quality, safety, and sustainability across aerospace, agriculture, automotive, construction, manufacturing, and mining.

Hexagon Autonomous Solution:

Hexagon Autonomous Solution specifically delivers mining, autonomy, and high-precision positioning solutions that enable autonomous operations. Our product portfolio empowers customers to operate with confidence in challenging environments.

Hexagon Mining:

Hexagon delivers the power of a digitally connected mine. We provide help mines achieve excellence through a powerful platform equipped with visualization and analysis tools, covering workflows from fleet management to health and safety, enabling cost reductions and production gains.

The Position:

As an RMC Controller, you will work with a dynamic and collaborative team within our 24/7 Remote Monitoring Centre based in Balikpapan Indonesia. This position will see you focus on Hexagon’s Operator Alertness System by reviewing and validating system events through video monitoring of system activity and reporting critical incidents.

Responsibilities:

• Utilise the OASWeb application to promptly and accurately classify fatigue and distraction events identified by the OAS system.
• Demonstrate a comprehensive understanding of fatigue indicators, escalation patterns, and apply this knowledge effectively during event classification.
• Classify a variety of safety events, including distractions and seat belt violations, in accordance with established protocols.

This position will see you join a 12-hour rotating shift pattern at our head office, inclusive of weekends and public holidays + days/nights. All training related to product portfolio will be provided by business.

At Hexagon we are a fast growing innovative and dynamic business that will offer you endless opportunities you seek - Whether you’re looking to take the first step or the next challenge in your career, you’ve come to the right place.

About You:

We are looking for a customer centric IT Service Support advisor/Mine controller/Technical Advisor or software/systems engineer graduate who is ready for the next step in their career, where your knowledge, skills, experience and passion can be brought to the forefront of your role.

In addition, we are seeking those with the following skills or attributes.

• Prior experience in FMS technology for mining operations would be desired, not essential.
• Prior experience in a service support role, ability to troubleshoot and problem solve would be advantageous.
• Ability to work in a varied digital tool platform, in a video monitoring.
• Ability to communicate verbal/written in English.
• Ability to work rotating shift patterns across days and nights.
• Strong work ethic with ability to work in a team environment.
• Strong data processing skills, with ability to use Microsoft suite competently.

Not sure if you meet all the qualifications for this role? Let us decide! At Hexagon, we are committed to a diverse and inclusive work environment. If you’re excited about the opportunities this role could bring, we encourage you to apply.

We are committed to being a diverse workplace that mirrors the international nature of our business, with employees, customers and suppliers working across the world in more than 50 countries.