Retail Assistant Store Manager

PT Puma Cat Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading athletic apparel company in Jakarta Utara is seeking a Store Manager Assistant to drive sales and ensure a high level of customer service. The role involves training staff, managing store operations, and executing marketing events. Candidates should possess 2-3 years of management experience in retail, strong communication skills, and the ability to work weekends and holidays as needed. This position offers an opportunity to contribute to a dynamic team in a fast-paced environment.

Qualifications

• 2-3 years management experience in customer service retail.
• Ability to exceed sales and recruit/retain top talent.
• Strong organizational and time management skills.
• Fluent in English, both spoken and written.

Responsibilities

• Assist store manager in achieving sales and KPIs.
• Train and develop high-performing sales associates.
• Ensure compliance with loss prevention policies.
• Monitor daily store operations.

Skills

Management experience in retail

Strong communication skills

Customer service orientation

Leadership

Commercial acumen

PC-skills and MS-Office knowledge

Job description

We are committed to a fair and transparent recruitment process. Please be advised that we do not charge any fees at any stage of our recruitment process. Be cautious of any solicitations for payment and report suspicious activity.

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Role & Responsibility

Assisting store manager to ensure sales achievement, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service.

Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Cornerstones and service standards.

With store manager train, develop, and building succession of high performing sales associates.

Service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers

Assisting Store Manager to ensure all training programs, both Domestic and Global, are fully implemented, functional and results driven within the store

Provide data for analyzing customer profiles, buying trends, and competitive information to impact and drive business.

Monitor implementation and monitor loss prevention education, training and awareness programs

Assisting store manager in executing and processing of both incoming and outgoing merchandise

Monitor daily store operation to ensure loss prevention compliance within store

Assisting store manager in achieving or exceed all inventory goals, oversee and conducting physical inventory counts

Assisting in managing communication merchandise opportunities to Area or District Manager

Communicate, manage and execute all Marketing opportunities and events within budget and according to all Policies & Procedures

Develop and maintain strong communication with local PR and marketing

Participate in new store openings and/or store closings; travel may be required

Ensure execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards

Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner

Required to comply with all operational core competencies and key accountabilities

Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates

Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required

Requirements

Two to three years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record

Proven ability to exceed sales, demonstrated ability to identify, hire, train, develop and retain top talent Sales Associates as well as teams, ability to reason through complex issues, demonstrates effective communication, and able to communicate with large groups

Strong interpersonal, communication and motivational skills

Good in English speak and writing

Strong organizational and time management skills

Commercial acumen

Interest in innovation and change

Leadership

PC-skills, MS-Office Knowledge, Lotus Notes, Internet

About the Company

For nearly 70 years, PUMA has developed fast products for the fastest athletes on the planet. Every day, our 13,000 employees across 120+ countries rally our SPEED & SPIRIT to deliver the iconic footwear, apparel and accessories capable of pushing sport and fashion forward. The PUMA world extends across Football, Running, Training, Fitness, Golf, Motorsports and design collaborations with icons such as Rihanna. But wherever you are, whether it’s on the pitch, the runway or in the streets, the PUMA touch is instantly felt in the undeniable joy and excitement we bring to sport, fashion and culture. The PUMA Group owns the brands PUMA, Cobra Golf and Dobotex and is headquartered in Herzogenaurach, Germany.