Restaurant Supervisor

PT Berjaya Sally Ceria ( Sour Sally ); Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading food & beverage retail company in Jakarta is seeking a Supervisor to oversee daily operations and ensure service excellence. The ideal candidate will have 2-4 years of experience in a supervisory role within the F&B sector. Strong leadership, teamwork, and communication skills are essential, along with a solid understanding of hygiene and food safety practices. This role involves working shifts and weekends, supporting upselling efforts, and leading a motivated team in a busy environment.

Qualifications

• Minimum 2-4 years of experience as Supervisor/Leader in F&B, café, dessert or beverage chain.
• Strong leadership, communication, and teamwork skills.
• Knowledge of basic F&B hygiene and food safety practices.
• Able to work in shifts, weekends, and high-traffic periods.
• Passionate about customer service and the healthy dessert/beverage industry.

Responsibilities

• Supervise daily opening and closing procedures.
• Ensure all SOPs, hygiene standards, and product preparation guidelines are consistently followed.
• Maintain smooth service flow, especially during peak hours.
• Lead, guide, and motivate the team during shift operations.
• Conduct pre-shift briefings and ensure staff readiness.
• Support upselling and promotional activities.
• Ensure the team delivers a friendly, energetic, and brand-consistent interaction with all guests.

Job description

Key Responsibilities

• Supervise daily opening and closing procedures.
• Ensure all SOPs, hygiene standards, and product preparation guidelines are consistently followed.
• Maintain smooth service flow, especially during peak hours.
• Lead, guide, and motivate the team during shift operations.
• Conduct pre-shift briefings and ensure staff readiness.
• Support upselling and promotional activities.
• Ensure the team delivers a friendly, energetic, and brand‑consistent interaction with all guests.

Qualifications

Minimum 2‑4 years of experience as Supervisor/Leader in F&B, café, dessert or beverage chain.

Strong leadership, communication, and teamwork skills.

Knowledge of basic F&B hygiene and food safety practices.

Able to work in shifts, weekends, and high‑traffic periods.

Passionate about customer service and the healthy dessert/beverage industry.

Sour Sally Group is a leading food & beverage retail company located in Jakarta, Indonesia, featuring brands such as Sour Sally Frozen Yoghurt, Gulu Gulu Cheese Tea, Fika Kedai Kafi, and Wowteg.