Remote Knowledge Management Lead — CX Operations

Referral Board; Remote; IDR 589.658.000 - 1.658.883.000; Full time

Job summary

A global HR platform is seeking a Knowledge Management Specialist to enhance the accessibility and effectiveness of its knowledge base. You will collaborate with various teams and take ownership of knowledge domains, ensuring compliance and clarity in documentation. The ideal candidate will have a strong operational background in knowledge management, excellent communication skills, and an ability to utilize data for continuous improvement. Join us to shape the future of work in a fully remote environment.

Benefits

Budget for local events

Flexible scheduling for work-life balance

Qualifications

• Strong operational background with experience in knowledge management, content strategy, or technical writing.
• Demonstrated ability to identify automation opportunities and drive process improvements.
• Ability to use data and metrics to evaluate knowledge effectiveness.

Responsibilities

• Manage and maintain knowledge domains, including product guides and compliance-focused content.
• Create and optimize knowledge articles for clarity and accessibility.
• Partner with cross-functional teams to align knowledge base with operational needs.

Skills

Operational background in knowledge management

Initiative and impact

Familiarity with content management systems

Collaboration skills

Analytical thinking

Excellent communication in English

Tools

CRM platforms

AI-enabled knowledge tools

Job description

A global HR platform is seeking a Knowledge Management Specialist to enhance the accessibility and effectiveness of its knowledge base. You will collaborate with various teams and take ownership of knowledge domains, ensuring compliance and clarity in documentation. The ideal candidate will have a strong operational background in knowledge management, excellent communication skills, and an ability to utilize data for continuous improvement. Join us to shape the future of work in a fully remote environment.