Relationship Manager

PT Rpay Finansial Digital Indonesia; Jakarta Utara; On-site; IDR 15.000.000 - 25.000.000; Full time

Job summary

A leading fintech company in Indonesia is seeking a Relationship Manager – Lending to manage and develop lending relationships, especially within consumer and SME segments. Candidates should have a minimum of 4 years of lending sales experience and a strong understanding of credit evaluation processes. This role emphasizes client acquisition, portfolio management, and the ability to thrive in a fast-paced environment. Competitive salary and benefits offered.

Qualifications

• Minimum 4 years of experience in lending sales, credit acquisition, or fintech lending operations.
• Strong understanding of lending processes and risk management.
• Proven success in achieving loan disbursement and portfolio targets.

Responsibilities

• Identify, acquire, and develop new lending clients across consumer and SME segments.
• Manage ongoing client relationships to ensure repayment performance and satisfaction.
• Achieve individual lending disbursement and portfolio quality targets.

Skills

Lending sales experience

Credit evaluation knowledge

Client relationship management

Negotiation skills

Tools

Microsoft Office

CRM tools

Job description

YOUR! (formerly Yourpay) is a neobank focused on empowering and transforming the lives of underbanked mothers and families in rural areas of Indonesia. Our goal is to provide secure, affordable, and user-friendly financial services to Indonesian migrant workers around the world. We offer a comprehensive platform for payments, transfers, lending, and savings, allowing users to access five pillars of financial transactions: payment, lending, insurance, investment, and saving. To date, we have served over 2 million transactions for more than 60,000 active users in Indonesia, Taiwan, Hong Kong, Singapore, and soon Malaysia and Saudi Arabia. Join us in revolutionizing financial inclusion and making a positive impact on communities.

Position Summary

The Relationship Manager – Lending is responsible for sourcing, evaluating, and managing lending relationships, particularly in consumer and SME segments. This role focuses on business loan (KMK, KTA, etc.) origination, client acquisition, and portfolio management. The position demands strong sales capability, knowledge of credit products, and the ability to collaborate with credit, risk, and operations teams to ensure smooth loan processing and high-quality portfolio growth.

Responsibilities

• Identify, acquire, and develop new lending clients across consumer and SME segments.
• Promote lending products such as KTA, KMK, and other credit solutions based on client needs.
• Conduct field visits, collect credit data, and support credit assessment and loan approval processes.
• Manage ongoing client relationships to ensure repayment performance and satisfaction.
• Achieve individual lending disbursement and portfolio quality targets.
• Provide market feedback and support product improvement initiatives.
• Ensure adherence to internal SOPs and OJK/fintech lending regulations.

Qualifications

• Minimum 4 years of experience in lending sales, credit acquisition, or fintech lending operations.
• Strong understanding of lending processes, credit evaluation, and risk management.
• Proven success in achieving loan disbursement and portfolio targets.
• Excellent interpersonal, negotiation, and client relationship skills.
• Proficient in Microsoft Office and CRM or mobile sales tools.
• Self-driven, adaptable, and capable of handling fieldwork in a fast-paced fintech environment.