Regional Field Collection Manager - Sulawesi

cermati.com; Makassar; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A financial services company in Makassar is seeking an experienced Collection Operation Manager to oversee collection operations and ensure legal compliance. The ideal candidate will possess a Bachelor’s degree and at least 3 years of relevant experience in a managerial role. Responsibilities include managing processes, improving efficiencies across functions, and ensuring high standards of customer satisfaction. This role requires strong communication and leadership skills as well as data-driven decision-making capabilities.

Qualifications

• At least 3 years proven experience as Collection Operation Manager or equivalent position.
• Excellent organizational and leadership ability.
• Sound knowledge of data analysis and performance metrics.

Responsibilities

• Manage and responsible for the Collection Operations of the company.
• Liaise with Superior (Collection Head) and other top management.
• Review and adjust operational budgets to balance cost vs credit loss.

Skills

Persistence

Multi-tasking

Communication skills

People management

Data analysis

Education

Bachelor Degree from Reputable University

Job description

Job Description

• Manage and responsible for the Collection Operations of the company
• Liaise with Superior (Collection Head) as well as other top management
• Ensure that the company runs with legality and conformity to established regulations
• Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
• Collaborate with various functions (Product, HR, Finance, Sales, Collection Support, Anti Fraud and Business Intelligence) to boost efficiency and productivity
• Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
• Manage customer support processes and manage them to enhance customer satisfaction
• Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.

Qualifications

• Hold Bachelor Degree (S1) from Reputable University
• Have great persistence and endurance to meet operation target
• Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment
• At least 3 years proven experience as Collection Operation Manager or equivalent position
• At least 3 years proven excellent organizational and leadership ability
• Outstanding communication & people management skill
• Sound knowledge of data analysis and performance/ operations metrics
• Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan) or have experience in Multi Finance Company
• Excellent ability to make decisions, take actions, and make things happen