Recovery & Collections Outreach Specialist

DBS; Indonesia; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading bank in Indonesia is seeking a Recovery Agent for its Risk Management Group. The role involves conducting customer outreach, adhering to a code of conduct during activities, and ensuring payments are made timely. Candidates should possess a Bachelor’s degree and exhibit strong communication abilities. This position enables collaboration within diverse teams to enhance risk management efforts. A commitment to customer service and accurate information delivery is essential. Join us in maintaining financial integrity while supporting our customers.

Qualifications

• Bachelor’s degree or equivalent experience in relevant fields.
• Effective communication skills for collaboration.
• Proficiency in necessary software and tools.

Responsibilities

• Conduct customer outreach and make phone calls.
• Adhere to code of conduct during collection activities.
• Notify customers for payment reminders.
• Provide accurate information to customers.
• Report suspicious activity to the supervisor.

Skills

Strong verbal and written communication

Technical proficiency

Team collaboration

Education

Bachelor’s degree (S1) in a relevant field

Job description

A leading bank in Indonesia is seeking a Recovery Agent for its Risk Management Group. The role involves conducting customer outreach, adhering to a code of conduct during activities, and ensuring payments are made timely. Candidates should possess a Bachelor’s degree and exhibit strong communication abilities. This position enables collaboration within diverse teams to enhance risk management efforts. A commitment to customer service and accurate information delivery is essential. Join us in maintaining financial integrity while supporting our customers.