Quality Compliance & Performance Manager

PT. Warlbor International Indonesia; Batam; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A subsidiary of a global company in Batam, Indonesia is seeking a Quality Compliance & Performance Manager. The ideal candidate will be responsible for managing quality standards, conducting risk assessments, and ensuring compliance with both internal and external metrics. Candidates should have thorough knowledge of tobacco products along with experience in FMCG or high-speed manufacturing environments. This role requires strong communication skills and an ability to influence across diverse teams.

Qualifications

• Thorough knowledge of tobacco products and quality.
• Experience in NC, FMCG or high-speed manufacturing.
• Strong influencing and communication skills.

Responsibilities

• Perform risk assessments and manage quality standards.
• Analyze quality performance and drive improvements.
• Manage the quality assurance department.

Skills

Tobacco technology knowledge

Quality management principles

Six Sigma

Communication skills

Tools

ISO 9000

SPC

Job description

Quality Compliance & Performance Manager

Perform risk assessments of all activities in the factory that can have an influence on quality and document the key risks in the Process FMEA – implementing key controls to manage the risk;

Manage shop floor quality standards, lab testing and product release (which includes inspection plan and the quality assurance plan & the process control matrix);

Manage all quality performance analysis & key metrics, driving improvements where required: FPI, Consumer/Customer Complaints, PI&T and P&HM and influence performance through the Quality Improvement Forum (Quality / Product / Supply Chain / Procurement / Technology);

Perform training to factory, customers, end‑market and supply chain teams in PI&T, P&HM and key problem‑solving techniques;

Provide special reports and insights on request of key customers, collaborate on the definition and validation of reporting systems for group‑wide application;

Plan, coordinate and implement all quality activities in factory and supply chain with a focus on meeting both customer and consumer requirements and the outcomes expected within the Company plan;

Manage the quality assurance department in line with the Company strategy, to set objectives and targets to direct reports, manage their performance, to ensure plan targets are met and all functional tasks and projects delivered;

Manage the internal and external audit process for the factory ensuring compliance and driving improvement in the management systems;

Coach the team to grow in the quality function;

Requirements

Thorough knowledge of tobacco products, tobacco technology and quality;

Quality knowledge and experience gained in one or more international NC, FMCG or high speed manufacturing companies;

Broad understanding of consumer‑centric quality management principles, design of new processes and standards management and supply chain models, quality performance & compliance reporting, continual improvement, product and materials test & release, product chemical lab testing & review, TQM, PI&T, PM&H, Six Sigma;

Working knowledge of SPC, ISO 9000, Six Sigma and CI tools (e.g., UPS, RCA, CAPA);

Experience with establishment of policies and procedures;

Strong influencing, communication, presentation, and interpersonal skills across diverse cultures; ability to adapt fast and self develop.

Company: PT. Warlbor International Indonesia, a subsidiary of Hua Bao International Holdings Limited, a listed company on the Hong Kong Stock Exchange.

Website: https://www.hbglobal.com/