Quality & Audit Coordinator – CS Tickets

Moladin; Jakarta Selatan; On-site; IDR 1.332.445.000 - 1.665.557.000; Full time

Job summary

A leading fintech platform in Indonesia seeks an Auditing Lead to mentor interns and oversee the auditing of CSCX tickets. You will analyze data for inconsistencies, validate tickets, and provide actionable insights. Candidates should have a Bachelor's in Business or Operations, strong analytical skills, and experience in quality assurance. Proficiency in Excel and a familiarity with customer service platforms is essential. Join a dynamic team at the forefront of mobility fintech solutions.

Qualifications

• Experience in quality assurance, audit, or ticketing system review.
• Ability to work independently and under tight timelines.
• Familiarity with customer service platforms.

Responsibilities

• Lead and mentor intern(s) responsible for auditing tickets.
• Review and validate tickets based on predefined criteria.
• Identify data inconsistencies and potential improvements.

Skills

Leadership skills

Analytical skills

Attention to detail

Communication skills

Proficiency in Excel/Google Sheets

Education

Bachelor's degree in Business, Operations, or related field

Tools

Zendesk

Freshdesk

Job description

A leading fintech platform in Indonesia seeks an Auditing Lead to mentor interns and oversee the auditing of CSCX tickets. You will analyze data for inconsistencies, validate tickets, and provide actionable insights. Candidates should have a Bachelor's in Business or Operations, strong analytical skills, and experience in quality assurance. Proficiency in Excel and a familiarity with customer service platforms is essential. Join a dynamic team at the forefront of mobility fintech solutions.