Product Ops Lead: AI-Driven Dialing & Compliance (Remote)

Demandlane; Remote; IDR 1.350.438.000 - 2.025.659.000; Full time

Job summary

A dynamic technology firm is seeking a Product Manager/Product Operations Manager for the US Market to optimize automation workflows and drive operational excellence. The role focuses on managing complex dialing strategies, compliance adherence, and performance analysis. The ideal candidate will have strong skills in project management and AI knowledge. This position is fully remote and offers a competitive salary along with growth opportunities in a fast-paced, innovative environment.

Benefits

Competitive salary

Remote flexibility

Growth opportunities

Qualifications

• Experience in managing complex workflows and optimizing operational processes.
• Understanding of NLP, LLMs, and workflow automation tools (e.g., Zapier, Power Automate).
• Strong knowledge of Vicidial, Asterisk, SIP, DID management, and dialing optimization.
• Expertise in cohort analysis, A/B testing, lead segmentation, and funnel analysis.
• Familiarity with 10DLC, TCPA, FTC regulations, and compliance monitoring.
• Ability to design and execute texting and calling strategies to enhance conversions.
• Strong communication and coordination skills to work with engineering and marketing teams.

Responsibilities

• Oversee and manage the entire call funnel and texting operations.
• Design and implement automation workflows to optimize engagement and conversion.
• Develop and optimize dialing strategies to improve conversion rates.
• Ensure adherence to FTC, TCPA, and other applicable regulations.
• Conduct root cause analysis (RCA) and triage failures in dialing, texting, and automation workflows.
• Manage and improve Text AI and Voice AI automation workflows.
• Lead cross-functional coordination with marketing, operations, engineering, and compliance teams.

Skills

Project Management Expertise

Automation & AI Knowledge

Dialing & Contact Center Operations

Data Analytics & Experimentation

Compliance & Risk Management

Campaign & Engagement Strategy

Cross-functional Collaboration

Job description

A dynamic technology firm is seeking a Product Manager/Product Operations Manager for the US Market to optimize automation workflows and drive operational excellence. The role focuses on managing complex dialing strategies, compliance adherence, and performance analysis. The ideal candidate will have strong skills in project management and AI knowledge. This position is fully remote and offers a competitive salary along with growth opportunities in a fast-paced, innovative environment.