Operations Excellence Business Partner

Staffinc; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A staffing solutions company is seeking an Operations Excellence Business Partner in Jakarta Selatan. This strategic role will ensure alignment of initiatives while driving efficiency and process improvements across functions. The ideal candidate will hold a Bachelor's degree in a relevant field and have at least 3 years of experience in operations excellence or business process improvement. Strong data analysis and project management skills are required.

Qualifications

• Minimum 3 years of experience in operations excellence or business process improvement.
• Experience in manpower outsourcing, BPO or staffing industry is an asset.

Responsibilities

• Act as strategic partner between teams to align initiatives and KPIs.
• Support leaders in monitoring and achieving operational goals.
• Drive standardization and process improvements.

Skills

Data analysis

Project management

Stakeholder management

Education

Bachelor’s degree in Industrial Engineering or Business Management

Tools

Excel

SQL/BI tools

Job description

Overview

The Operations Excellence Business Partner (OEBP) acts as a strategic partner between the Holding Operations Excellence team and the assigned Business Unit (BU). The role ensures alignment of Holding-wide initiatives, processes, and KPIs, while also supporting BU leaders to monitor and achieve their operational goals. The OEBP drives standardization, efficiency, and process improvements across functions and ensures that best practices are consistently applied throughout the organization.

Responsibilities

• Act as strategic partner between the Holding Operations Excellence team and the assigned Business Unit (BU) to align initiatives, processes, and KPIs.
• Support BU leaders in monitoring and achieving operational goals.
• Drive standardization, efficiency, and process improvements across functions.
• Ensure best practices are consistently applied throughout the organization.

Qualifications

• Bachelor’s degree in Industrial Engineering, Business Management, or related field.
• Minimum 3 years of experience in operations excellence, business process improvement, management consulting, or related roles.
• Experience in manpower outsourcing, BPO, or staffing industry is a plus.
• Strong understanding of KPI frameworks, operational metrics, and performance management.
• Proficiency in data analysis (Excel/Google Sheets, SQL/BI tools preferred).
• Knowledge of ISO 9001/27001 standards and process governance.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Effective communication and stakeholder management skills.