Operational Manager

Deserve Social Club; Bekasi; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A premium sport-lifestyle hub in Bekasi is seeking an Operational Manager to lead daily operations and ensure exceptional service delivery. The ideal candidate has over 3 years of experience in operational management within hospitality or sports facilities, with strong leadership and analytical skills. Responsibilities include developing operational plans, managing cross-functional teams, and enhancing member engagement. The role offers a competitive salary and professional development in a vibrant community-driven environment.

Benefits

Competitive salary package

Performance-based bonuses

Professional development opportunities

Expanded professional network

Qualifications

• Minimum 3 years of operational management experience in hospitality or premium sports facilities.
• Proven ability to manage cross-functional teams effectively.
• Deep understanding of customer experience and service excellence.

Responsibilities

• Lead daily operations across all facilities ensuring premium service delivery.
• Develop and execute operational plans in collaboration with Marketing.
• Build engagement with members and the community to drive loyalty.

Skills

Leadership skills

Analytical skills

Interpersonal communication

Customer service excellence

Adaptability

Job description

Job Overview

Deserve Social Club is seeking an experienced and dynamic Operational Manager to lead the full operational excellence of our premium sport-lifestyle destination. This role oversees daily operations across court facilities, café, VIP areas, shower suites, academy programs, community activities, and brand activations. The General Manager will bridge operational execution with marketing initiatives, ensuring a seamless, elevated customer experience while driving revenue growth, team performance, and long-term business impact.

Key Responsibilities

• Lead all daily operational activities and ensure premium service delivery across all Deserve facilities.
• Develop and execute operational plans, including collaboration with Marketing on large-scale tournaments, events, and brand activations.
• Build strong engagement with members, customers, and the padel community to drive loyalty and increase court bookings.
• Maintain optimal performance of courts, café, VIP rooms, communal areas, pro shop, and supporting services.
• Produce monthly performance reports covering revenue, expenses, traffic, and key operational insights.
• Manage, guide, and motivate the operational team toward productivity, discipline, and high performance.

Qualifications

• Minimum 3 years of operational management experience in hospitality (hotel, café, club, etc.), premium sports facilities, retail, or similar industries.
• Strong leadership skills with proven ability to manage cross-functional teams.
• Deep understanding of customer experience, service excellence, and operational efficiency.
• Strong analytical skills for reporting and data-driven decision making.
• Excellent interpersonal and communication abilities for member and community engagement.
• Proactive, decisive, and adaptable in fast-paced operational environments.
• Passion for sports (padel or racket sports preferred).

Benefits We Offer

• Competitive salary package with performance-based bonuses, rewarding strong leadership and measurable results.
• A modern, empowering work culture that reflects Deserve’s identity — energetic, community-driven, and built on excellence.
• Professional development opportunities within a fast-growing and dynamic organization shaping the future of sport-lifestyle in Indonesia.
• Direct contribution to Indonesia’s growing padel ecosystem, including involvement in tournaments, academy initiatives, and community expansion.
• Expanded professional network across premium lifestyle brands, sports institutions, and key industry partners driving the padel movement forward.

About Deserve Social Club

Deserve Social Club is Bekasi’s newest premium sport-lifestyle hub, offering international-standard padel courts, modern amenities, and an elevated social experience. We combine performance, community, and lifestyle in one destination—where players come to improve, families come to connect, and brands come to activate. With curated spaces, stylish facilities, and exciting academy and community programs, Deserve is built to become Bekasi’s most vibrant home for padel and modern active living.

If you’re a strategic, energetic leader ready to shape the future of padel and sport-lifestyle culture in Bekasi — we’d love to meet you.