Operation Senior Supervisor

ATI Business Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading technology provider in Jakarta is seeking an Operations Senior Team Leader to oversee daily operations and drive process improvements. You will lead and develop the operations team, ensuring adherence to company standards and delivering performance targets. The ideal candidate has 2–3 years of leadership experience and is proficient in English and Microsoft Excel. This role requires on-site presence in Jakarta.

Qualifications

• Strong written and spoken fluency in English.
• Minimum of 2–3 years of leadership experience managing teams.
• Experience in leading teams within a multinational environment.

Responsibilities

• Lead, coach, and develop the operations team to meet objectives.
• Identify and resolve bottlenecks and inefficiencies.
• Develop and maintain standard operating procedures.
• Monitor KPIs and prepare management reports.
• Collaborate with teams to optimize workflows.
• Ensure compliance with policies and regulations.
• Manage escalations and provide timely resolutions.

Skills

Excellent English comprehension

Leadership experience

Attention to detail

Analytical and numerical ability

Interpersonal and communication skills

Tools

Microsoft Excel

Job description

ATI Business Group is seeking an experienced Operations Senior Team Leader to oversee daily operations, drive process improvements, and ensure efficiency within the team. In this role, you will lead, coach, and support team members while implementing best practices that enhance workflows, ensure compliance, and achieve operational excellence.

To manage and guide the operations team toward delivering high-quality performance, streamline workflows, and ensure compliance with company standards while driving continuous improvements to support business growth.

Your Main Responsibilities:

• You will lead, coach, and develop the operations team to achieve performance targets and meet business objectives.
• You will identify bottlenecks, inefficiencies, and areas for improvement across processes, implementing effective solutions.
• You will develop and maintain standard operating procedures (SOPs) to ensure consistency and compliance.
• You will monitor KPIs and operational metrics, analyze results, and prepare reports for management review.
• You will collaborate with cross-functional teams to optimize workflows, enhance customer satisfaction, and support business growth.
• You will ensure adherence to company policies, quality standards, and regulatory requirements.
• You will manage escalations and provide timely resolutions to ensure smooth operations.

Qualifications:

• Excellent English comprehension with strong written and spoken fluency.
• Exceptional attention to detail and accuracy.
• Minimum of 2–3 years of leadership experience, including managing teams and conducting calls with international clients or vendors.
• Proven experience in leading teams within a multinational environment, with a track record of successful project implementation.
• Strong leadership capabilities with the ability to motivate, guide, and inspire teams to achieve targets.
• Advanced analytical and numerical ability with proficiency in Microsoft Excel.
• Strong interpersonal and communication skills, with a professional and approachable personality.
• Willing to work 100% on-site at Harmoni (Central Jakarta) or BSD (South Tangerang).
• Flexible to work in shifting schedules.
• Highly adaptable and able to thrive in a fast‑paced, dynamic environment.

Be Part of the ATI Journey

Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 1,300 employees providing services to our clients worldwide.