Operation Manager

cinchy.life; Seminyak; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A top-rated scooter rental service in Bali is seeking a hands-on Operations Manager to lead on-site operations in Seminyak. The role demands radical ownership and team leadership to ensure a 5-star guest experience. Responsibilities include managing staff schedules, leading a blue-collar team, and overseeing fleet maintenance. The ideal candidate will have experience in hospitality operations and be fluent in both English and Indonesian. Competitive salary and performance bonuses are offered, with opportunities for career growth as the company scales.

Benefits

Competitive salary

Performance bonuses

Career growth opportunities

Qualifications

• Experience in Hospitality Operations, Logistics Management, or Hotel Front Office.
• Ability to manage and mentor a blue-collar team with respect.
• Fluent in both oral and written English and Indonesian.

Responsibilities

• Manage staffing and ensure operational efficiency.
• Resolve incidents and maintain communication with staff and guests.
• Oversee the maintenance and health of the scooter fleet.

Skills

Radical Ownership

People Management

Operational Support

Tech-Savvy

Fluency in English

Fluency in Indonesian

Tools

Google Sheets

Booking Systems

Job description

Do you take radical ownership? We are looking for a hands‑on leader to captain our daily ship.

Cinchy is a top‑rated scooter rental in Bali. We are scaling up and need a full‑time Operations Manager based in our Seminyak HQ. This is not a "sit behind a laptop" job. We need a leader who is present on the floor, supporting the team, and ensuring our guests get a 5‑star experience every time.

The Mission

Ensure Cinchy runs efficiently, the team is fully staffed and motivated, and our fleet is in perfect condition. You solve problems before the owner even hears about them.

What You’ll Be Doing (Your Mission)

• HR & Staffing Stability (Critical): You own the roster.
• Ensure we never run short of staff. You manage the schedule to cover leaves/sickness.
• Recruiting: You actively source Daily Workers (DW) and permanent staff, filter candidates, and conduct initial interviews to ensure a steady pipeline of talent.
• Resolve Corner Cases: You are the escalation point for accidents, police issues, and difficult guests. You handle it on the ground, then update the SOP.
• Team Leadership: Manage driver/admin KPIs (response time, punctuality), calculate payroll, and foster high retention through daily interaction and leadership.
• Operational Support: You are "boots on the ground." If the shop is busy, you jump in to help check bikes or coordinate traffic. You ensure the admin team replies fast and drivers are moving efficiently.
• Fleet Health: Ensure 100% adherence to maintenance schedules and inventory levels. No scooter goes unchecked.

The “Real” Schedule (Please Read)

• This is an On‑Site Operational Role based in Seminyak. Working Hours: 6 Days / Week (Standard Hospitality Hours).
• On-Call: As the Manager, you are the emergency contact if a major issue (accident/police) happens outside standard hours.
• Presence: You are the leader on the floor. You manage the morning briefing, oversee the midday rush, and ensure end‑of‑day closing procedures are tight. Emergencies: If a major incident occurs, you step in until it's solved.

Who We’re Looking For (The Right Vibe)

• Radical Ownership: You don't say "that's not my job." If a bike is dirty, you wipe it. If a driver is late, you fix the gap. You care about the brand as if it were your own.
• A “People Builder”: You know how to interview and filter candidates to find good workers. You understand how to lead blue‑collar teams with respect and firmness.
• Experienced: Background in Hospitality Ops, Hotel Front Office, or Logistics Management. You are used to dealing with international tourists.
• Tech‑Savvy: Google Sheets & Booking Systems are second nature.

Fluent

• Indonesian & English (Oral & Written).

The Deal

• Competitive Salary: Full‑Time Salary + Performance Bonuses based on Operational KPIs (Review Ratings, Fleet Health, Staff Discipline).
• Career Growth: As we scale, you lead the expansion.
• Impact: Direct access to the founder and full control of daily operations.

Ready to take the wheel?

If you're excited to help run and grow one of Bali's best scooter rentals, send your CV and answer this: “Tell us about a time you faced a sudden staff shortage in your previous job. How did you handle it to ensure operations didn't fail?”

PT Indowines
Bali, ID