Night Owl Customer Care (Chats) for Fresh Graduate - English Only - In Jogja

TP; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A multinational company in Yogyakarta is seeking English Customer Service Representatives for permanent night shifts. This role focuses on providing support via live chat, with great opportunities for career growth. Candidates should have strong English skills and a minimum D3/Bachelor’s degree. The company offers a competitive salary, monthly performance incentives, and clear career growth opportunities.

Benefits

Competitive salary (above Jogja UMR)

Monthly performance incentives & project allowance

Shifting & overtime allowances

Holiday pay for working on public holidays

BPJS Kesehatan & BPJS Ketenagakerjaan

Clear career growth opportunities

Qualifications

• Minimum D3/Bachelor’s degree in any field with a GPA of 2.75 or higher.
• Strong English skills that will be tested in recruitment.
• Willing and able to work permanent night shifts.
• Good problem-solving and multitasking skills.

Responsibilities

• Provide timely and helpful support to customers via live chat.
• Escalate priority issues through the right channels.
• Assist customers with basic technical issues using provided scripts.
• Meet performance targets set by the company and client.
• Collaborate with your team to continuously improve customer experience.

Skills

Strong English skills (written & spoken)

Good problem-solving skills

Multitasking skills

Typing speed 50+ WPM

Education

D3/Bachelor’s degree in any field (GPA ≥ 2.75)

Job description

Overview

We’re Hiring: English Customer Service Representatives – Yogyakarta Site (Full-time | Permanent Night Shift). Are you a fresh graduate eager to start your career or an experienced customer service professional looking for your next challenge? Join us as an English Customer Service Representative in our Yogyakarta site. This is a permanent night shift role, focused mainly on handling live chats with great opportunities for career growth.

What You’ll Do

• Provide timely and helpful support to customers via live chat.
• Escalate priority issues through the right channels.
• Assist customers with basic technical issues using provided scripts.
• Meet performance targets set by the company and client.
• Collaborate with your team to continuously improve the customer experience.

What We’re Looking For

• Minimum D3/Bachelor’s degree in any field (GPA ≥ 2.75).
• Strong English skills (written & spoken) – tested in recruitment.
• Fresh graduates & experienced customer service reps are welcome!
• Willing and able to work on a permanent night shift schedule.
• Good problem-solving and multitasking skills.
• Typing speed 50+ WPM is a plus.
• Fast learner, independent, and ready to work.
• Available to start in July 2025.

What You’ll Get

• Competitive salary (above Jogja UMR).
• Monthly performance incentives & project allowance.
• Shifting & overtime allowances.
• Holiday pay for working on public holidays.
• BPJS Kesehatan & BPJS Ketenagakerjaan.
• Clear career growth opportunities in a multinational environment.

We’re looking for passionate individuals—whether you’re just starting out or already experienced in customer service—ready to grow and make an impact.

At our core, we celebrate diversity and inclusion. We welcome candidates from all backgrounds, experiences, and identities—because we believe the best teams are built by bringing different perspectives together.

Apply now and build your career with us!