Multi-Outlet F&B Operations Manager

BP Consulting Group (BrandPartner) - Strategic Business Consultant; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading consulting group in Surabaya is seeking a Strategic Business Consultant to oversee daily operations of F&B outlets, ensuring service quality and operational excellence. The consultant will lead Store Leaders, monitor performance metrics, and implement procedures to enhance customer satisfaction. Candidates should have 3-5 years of relevant experience, strong leadership skills, and a solid understanding of F&B standards. The role requires analytical thinking and a fast-paced work approach.

Qualifications

• 3-5 years of experience in F&B operations, preferably in multi-outlet or franchise environments.
• Strong leadership, communication, and people management skills.
• Solid understanding of F&B standards, food safety, and customer experience.

Responsibilities

• Oversee daily operations of all ChaTraMue outlets to ensure service quality.
• Monitor outlet performance including sales, labor cost, and customer satisfaction.
• Lead and coach Store Leaders to meet operational KPIs.

Skills

Leadership

Communication

People Management

Problem Solving

Analytical Thinking

Job description

A leading consulting group in Surabaya is seeking a Strategic Business Consultant to oversee daily operations of F&B outlets, ensuring service quality and operational excellence. The consultant will lead Store Leaders, monitor performance metrics, and implement procedures to enhance customer satisfaction. Candidates should have 3-5 years of relevant experience, strong leadership skills, and a solid understanding of F&B standards. The role requires analytical thinking and a fast-paced work approach.