KTV Store Manager

PT PRIESMA MITRA JAYA; Pluit; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading KTV and social entertainment brand in Indonesia is seeking a KTV Store Manager to oversee operations, manage staff, and ensure high service quality. The ideal candidate should have at least 3 years of relevant management experience in the KTV industry. Responsibilities include developing operational processes, training staff, and implementing marketing strategies. Candidates should have a minimum education level of SMK or above. The role offers an opportunity in a dynamic environment focused on customer entertainment.

Qualifications

• At least 3 years of management experience in Karaoke TV.
• Proficient in the KTV operation process.
• Familiar with business processes of each department.

Responsibilities

• Oversee all daily operations and management of the store.
• Responsible for recruitment, training, and performance evaluation of staff.
• Establish service quality standards and handle customer complaints.
• Develop and implement marketing plans and promotional activities.
• Prepare the store's financial budget and control operating costs.
• Supervise daily maintenance and ensure safety management.

Skills

Management experience

Customer service

Operational knowledge

Team building

Education

SMK or above

Job description

Currently, our client, A leading KTV and social entertainment brand from China is bringing its dynamic concept to Indonesia, redefining social spaces by combining singing, gaming, business meetings, e-sports, etc. open position :

KTV Store Manager

Job Description

• Operations Management
  • Oversee all daily operations, on-site management, and supervision of the store;
  • Develop and optimize operational processes and systems;
  • Control store losses and ensure asset security.
• Team Building and Management
  • Responsible for the recruitment, training, scheduling, performance evaluation, and incentives of store staff;
  • Build an efficient team, resolve employee conflicts, and create a positive work environment.
• Service and Customer Relations
  • Establish service quality standards to ensure a high-quality and efficient service experience for customers;
  • Handle major customer complaints, collect customer feedback, and continuously optimize services.
• Marketing and Market Promotion
  • Develop and implement marketing plans and promotional activities for the store based on seasons and holidays;
  • Analyze market trends and competitors to increase store awareness and customer traffic.
• Finance and Cost Control
  • Responsible for preparing the store's financial budget and strictly controlling operating costs such as personnel, materials, and energy consumption;
  • Analyze financial statements to ensure the store's profitability.
• Facilities and Safety Management
  • Supervise the daily maintenance and upkeep of the store's hardware equipment (such as sound systems);
  • Establish safety management systems and emergency plans to ensure fire safety, food safety, and personnel safety.

Job Requirements

• Indonesian national, gender not limited;
• At least 3 years of management experience in Karaoke TV (Show Time Family Karaoke, Rabbithole ktv, Manekineko, Glamz, Masterpiece, Inul vizta, de Spectra, and NAV);
• Proficient in the entire KTV operation process and familiar with the business processes of each department.
• Education: SMK or above.