Junior Payroll Officer (Outsourcing)

PT Sarana Multi Infrastruktur (Persero); Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Perusahaan penyedia layanan TI mencari Sr. Manager Talent Acquisition untuk mengelola peralatan TI dan memberikan dukungan teknis aplikasi di Jakarta Utara. Kandidat ideal memiliki pengalaman minimal dua tahun dalam dukungan teknis dan pemahaman yang kuat tentang infrastruktur TI. Tanggung jawabnya meliputi manajemen perangkat keras dan aplikasi, serta memastikan semua masalah TI ditangani secara efektif. Posisi ini merupakan kontrak dan di bawah perusahaan pihak ketiga.

Qualifications

• Pengalaman minimal 2 tahun sebagai manajer help desk atau call center.
• Pengalaman minimal 2 tahun dalam dukungan teknis infrastruktur/aplikasi.
• Memahami infrastruktur TI dasar (jaringan, sistem operasi, perangkat lunak kantor).

Responsibilities

• Memasang, mengonfigurasi, mengelola, dan menerapkan semua peralatan TI.
• Bertanggung jawab atas perangkat keras, aplikasi, email, dan jaringan.
• Menangani masalah TI dengan cepat dan efektif.

Skills

Manajemen waktu

Kerjasama tim

Dukungan teknis aplikasi

Education

Gelar Sarjana dalam Teknologi Informasi atau bidang terkait

Job description

Sr.Manager Talent Acquisition l HCM BNSP l CHRP

IMPORTANT NOTE : This is a contract position under third party company (outsourcing)

What you'll be doing

• Install, configure, manage, and implement all IT equipment that supports employee duties.
• Responsible for hardware, applications, email, printers, networks (LAN/WAN), and related issues, both on-site and off-site.
• Ensure cabling, operating systems, and software comply with standards.
• Troubleshoot hardware, software, peripheral devices, and other IT equipment.
• Ensure all IT-related issues are handled promptly and effectively.

What we're looking for

• Minimum Bachelor's degree in Information Technology or other relevant major
• Minimum 2 years of experience as a help desk or call center manager
• Minimum 2 years of experience as infrastructure/application technical support
• Understanding of basic IT infrastructure (networks, operating systems, office software)
• Understanding of request, incident, and problem handling, including prioritization and escalation
• Able to coordinate with relevant parties to ensure SLAs are met
• Able to provide technical support for applications & provide outreach to users
• Able to manage documents & maintaining IT asset records effectively
• Able to analyze, report, propose improvements & providing first-level support for applications
• Good time management & teamwork

Note : Technical skill test would be applied on interview process for this position

Jenis Pekerjaan

Kontrak

Fungsi Pekerjaan

Akuntansi/Audit, Administratif, Bisnis Umum