IT Support Palu

PT. Metrodata Electronics Tbk.; Palu; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology service company is seeking an IT Helpdesk professional to manage and repair technology issues for users in Palu. The candidate should possess a D3 Diploma in Information Systems or Computer Engineering and have at least 1 year of relevant experience. Responsibilities include improving service level agreements (SLA), maintaining hardware and software, and collaborating with teams to address technology-related issues. Good communication skills and proficiency in English are preferred.

Qualifications

• Minimum 1 year experience as IT Service Desk or IT Helpdesk.
• Understanding the incident process or service request log by Ticketing System.
• Being able to speak English is preferred.

Responsibilities

• Improve SLA achievement of the services provided.
• Manage, maintain and repair all problems related to technology experienced by users.
• Collaborate with all parties to build awareness of the use of data-related technology.
• Ensure all devices and applications meet the standards set by head office.
• Install, set, and configure technology devices.
• Report potential dangers in the use of technology.

Skills

IT hardware and software maintenance

Troubleshooting

Good communication skills

Responsive

Proactive

Education

D3 Diploma in Information Systems or Computer Engineering

Job description

• Improve sla achievement of the services provided
• Manage, maintain and repair all problems related to technology experienced by users, both hardware, software and applications used (For it assets around 22,000) while the number of core applications is > 10
• Collaboration with all parties to build awareness of the use of data-related technology, virus attacks, application use etc
• Collaboration with all parties in the process of analyzing obstacles or problems to get to the causes
• Ensuring that all devices (hard and software) and applications used meet the standards set by the head office
• Installing, setting and configuring technology devices in locations including the application of new technology
• Report all possibilities that will be potentially dangerous in the use of technology
• Placement in Palu (Sulawesi Tengah)

Minimum Qualifications

• Minimum Education D3 Diploma, Information Systems, Computer Engineering or equivalent education
• Minimum 1 year experience as IT Servicdesk, IT Helpdesk
• Experience in IT hardware and software maintenance and troubleshooting
• Understand the incident process / service request log by Ticketing System
• Have good communication skills
• Responsive and Proactive in doing work
• Disciplined and Punctual
• Being able to speak English is preferred