IT Service Operation

Indofood Group; Jakarta Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading food solutions company is seeking a professional to implement and control a service management system based on CMS. Responsibilities include analyzing incoming tickets, generating reports on manpower, and coordinating IT training sessions. The ideal candidate has a Bachelor’s degree in Information Technology or related fields, with at least 2 years of experience. Strong understanding of programming languages and excellent data analysis skills are required. This position offers an opportunity to work in a dynamic environment in Jakarta Selatan.

Qualifications

• At least 2 years of experience in a similar field.
• Strong understanding of Programming Languages and SQL Databases.
• Good data analysis skills.

Responsibilities

• Implement and manage a service management system based on CMS.
• Analyze incoming tickets to generate reports on manpower.
• Coordinate and conduct knowledge transfer with IT SAS unit.
• Design and develop reporting requirements.

Skills

Programming Languages

SQL Databases

Data Analysis

Excel

Education

Bachelor’s (S1) degree in Information Technology / Computerized Accounting / Accounting

Job description

Overview

Implementing and controlling a service management system based on Configuration Management System (CMS) that meets business service management standards. Analyzing every incoming ticket to create reports related to manpower, knowledge, and SLA. Coordinating with the IT SAS unit, conducting knowledge transfer, soft training, and discussions regarding IT issues. Designing and developing reporting requirements.

Responsibilities

• Implement and manage a service management system based on CMS to meet business service management standards.
• Analyze incoming tickets to generate reports on manpower, knowledge, and SLA.
• Coordinate with the IT SAS unit, conduct knowledge transfer, soft training, and discussions on IT issues.
• Design and develop reporting requirements.

Qualifications

• Bachelor’s (S1) degree in Information Technology / Computerized Accounting / Accounting
• At least 2 years of experience in a similar field
• Strong understanding of Programming Languages and SQL Databases
• Good data analysis skills
• Advanced in Excel

About the Company

Over a number of decades PT Indofood Sukses Makmur Tbk has been progressively transformed to become a Total Food Solutions company with operations in all stages of food manufacturing from the production of raw materials and their processing through to consumer products in the market. Today, it is renowned as a well–established company & a leading player in each category of business in which it operates. In its business operations, Indofood capitalizes on its resilient business model with 4 complementary Strategic Business Groups : Consumer Branded Products (CBP). Indofood CBP is one of the leading packaged food producers in Indonesia, with a wide range of packaged food products. ICBP product brands are among the strongest brands with the most significant mind share in Indonesia for consumer food brands. Bogasari, primarily a producer of wheat flour as well as pasta. Its business operations are supported by shipping and packaging units. Agribusiness. The Group’s principal business activities range from research and development, seed breeding, oil palm cultivation and milling; as well as the production & marketing of branded cooking oils, margarine and shortening. In addition, the Group is also involved in the cultivation and processing of rubber and sugar cane as well as other crops. Distribution, which boasts the most extensive distribution network in Indonesia, distributes the majority of Indofood’s and its subsidiaries’ consumer products as well as third–party products.